Five Key Challenges and Opportunities for CMOs Delivering the Future of Customer Experience

The steady transformations that were happening before 2020, both from a personal and business standpoint, suddenly increased at breakneck speed. Consumers increased their digital interactions and expected brands to keep up.

Organizations had to pivot and adapt in order to survive the fallout brought by the COVID-19 pandemic. As budgets were slashed, employees were transitioned to distributed, remote work and organizations operated on even thinner margins than usual, the need to gain market share and new customers while also retaining customers and improving brand loyalty through better customer experiences (CX) became the main goals of CMOs everywhere. And that? That represents no small set of challenges.

In our latest research brief, Five Key Challenges and Opportunities for CMOs Delivering the Future of Customer Experience — done in partnership with Capgemini — we set out to explore the future of customer experience, and the opportunities that are on the horizon for forward-thinking CMOs. This brief is the first in a series of papers that will further explore the challenges and opportunities CMOs face in delivering improved customer experiences.

In this brief you’ll learn:

  • The importance of marketing orchestration and the development of strong marketing ecosystems
  • The marketing technologies that are table stakes for businesses today
  • An understanding of today’s customers and their key drivers
  • Why performance-driven CMOs will be leading the change in organizations for years to come
  • Considerations for creating a successful customer experience strategy

Customer expectations are evolving. Organizations and CMOs need to evolve at the same pace in order to meet and exceed expectations or risk losing market share. The time to embrace data and the technology solutions that can help deliver personalized experiences is now. If you are interested in learning more about how to transform your organization download your copy of Five Key Challenges and Opportunities for CMOs Delivering the Future of Customer Experience today.

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Author Information

Daniel is the CEO of The Futurum Group. Living his life at the intersection of people and technology, Daniel works with the world’s largest technology brands exploring Digital Transformation and how it is influencing the enterprise.

From the leading edge of AI to global technology policy, Daniel makes the connections between business, people and tech that are required for companies to benefit most from their technology investments. Daniel is a top 5 globally ranked industry analyst and his ideas are regularly cited or shared in television appearances by CNBC, Bloomberg, Wall Street Journal and hundreds of other sites around the world.

A 7x Best-Selling Author including his most recent book “Human/Machine.” Daniel is also a Forbes and MarketWatch (Dow Jones) contributor.

An MBA and Former Graduate Adjunct Faculty, Daniel is an Austin Texas transplant after 40 years in Chicago. His speaking takes him around the world each year as he shares his vision of the role technology will play in our future.