DUBAI, United Arab Emirates, Jan. 31, 2022 /PRNewswire/ — Yellow.ai, the world’s leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms.
With a strong focus on expanding its global footprint, the company has seen an exponential increase in its customer base, recording 4X growth over its previous year’s revenue.
The Gartner Magic Quadrant assesses providers’ completeness of vision and ability to execute. 2022 marks the inception of this new market category of Enterprise Conversational AI Platforms. The report profiles 21 of the most advanced vendors out of thousands of players in the space, highlighting that enterprises are increasingly looking towards platform-based approaches in order to address multiple enterprise use-case requirements and they find that this approach allows better leveraging of investments.
“We are humbled to have been recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. What makes it more exciting is that this is the first ever Gartner Magic Quadrant for the Conversational AI market–a space we feel that has seen tremendous growth and adoption, especially in the past year. We believe this recognition strongly validates the power of our platform capabilities, the momentum we’ve experienced in addressing the unique demands across the markets we operate, and the disruption we’re bringing to the Conversational AI market. In just five years, our solutions have enabled over 1000 enterprises to find their niche for automation needs across Customer Experience and Employee Experience with us, driving higher competencies and ROI,” said Raghu Ravinutala, CEO and Cofounder, Yellow.ai.
Built atop the sturdiest in-house NLP engine, Yellow.ai offers a unique industry and function-agnostic platform with pre-built language models. Its Dynamic AI agents support 100+ languages across 35+ channels to automate such functions as customer support, customer engagement, conversational commerce, employee experience and ITSM. Yellow.ai’s Dynamic AI agents uniquely learn from all human-answered queries to rapidly decrease future AI-to-human hand-offs, achieving 60% automation in the first 30 days.
On the strategy moving forward, Mr. Ravinutala added, “After experiencing rapid client and revenue expansion, our focus now is to strengthen our presence in the global market. We have already established a sales force of 20+ in the US and our leadership team has grown by 50 percent across markets in the last two quarters. Our strategic partnerships with leading players greatly extend our efforts in helping enterprises across industries to enhance customer and employee experience automation. In line with our aim to truly democratize AI and make every conversation fulfilling and delightful, we will continue to set the industry pace in introducing innovative, business impact-driven solutions that allow our customers to completely reimagine their CX and EX.”
To find your niche with Yellow.ai, please visit: https://yellow.ai/gartner-conversational-ai-magic-quadrant-report-2022
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Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, 24 January 2022, Magnus Revang | Anthony Mullen | Bern Elliot
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About Yellow.ai
Yellow.ai is the world’s leading next-gen Total Experience Automation Platform, that aims to make every conversation fulfilling and delightful for your customers and employees. The platform is trusted across 70+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code bot builders. Recognised by Frost & Sullivan, Gartner, IDC, and G2 crowd as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.
Visit www.yellow.ai for more information. Contact us at contact@yellow.ai
Inquiries
Anujaa Singh, PR & Communications, Yellow.ai
Email: anujaa.singh@yellow.ai
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
