Sunnyvale, CA (October 22, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that a Top 5 insurance company in the US has selected eGain Knowledge Hub™ as its strategic knowledge management platform for customer service and member engagement.
Hit by pandemic refunds for auto insurance and payouts from natural disasters such as hurricanes, floods and wildfires, insurance leaders are investing in digital transformation to improve customer experience and reduce cost. As part of the program, they want to empower contact center reps and field agents with contextual, proactive knowledge, while complying with industry regulations.
Hamstrung by their legacy knowledge system, the carrier launched an extensive RFP process to modernize its knowledge management platform. They were impressed with eGain’s rich functionality, track record of at-scale success with blue-chip companies, and eGain’s Innovation in 30 Days, a unique, risk-free production pilot. The company will deploy eGain Knowledge across thousands of contact center representatives and field agents for sales, service, and claims management across multiple lines of business.
“Knowledge management is now recommended by Gartner Research as the #1 technology for improving customer service,” said Ashu Roy, eGain CEO. “We look forward to helping our marquee client modernize customer service with eGain Knowledge and AI.”
More information
- eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
- eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
- eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
About eGain
Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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eGain media contact
Michael Messner
Email: press@egain.com
Phone: 408-636-4514
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
