ABU DHABI, United Arab Emirates–(BUSINESS WIRE)–Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer experience and achieve optimal utilization of digital for growth and efficiency.
ADCB provides a host of services via WhatsApp channel to both its customers and even potential customers, helping them understand their offerings and products. This partnership with Talisma has helped the bank provide an exceptional user experience by providing a Virtual Assistant (Chatbot) solution which is available on WhatsApp channel to their customers.
The 24/7 virtual assistant services on WhatsApp aims to provide real-time solutions to the customers in both English and Arabic languages, where all messages are secured with end-to-end encryption. With a seamless user experience, Talisma’s WhatsApp chatbots help the bank understand specific requirements of every single customer based on analytics over past conversations, enabling customized recommendations thus converting prospective leads to loyal customers. With WhatsApp being the most preferred channel today, customers now are used to conversation-based chats which let them open up and tell their preferences, opinions, feelings and inclinations.
“The demand for AI powered solutions is all set to grow exponentially within the next few years. With the customers today pushing the brands to resolve their issues in real time, it is significant that enterprises integrate AI solutions into their business functions. This offering is a significant initiative in our relentless efforts to deliver a unique platform to automate customer experience, enabling brands to meet the needs of rapidly changing customer expectations and staying one step ahead of their peers,” said Raj Mruthyunjayappa, MD – Talisma Corporation.
Talisma will also help implement Conversational AI chatbots in other channels including Website, Facebook Messenger and Mobile for ADCB customers in the near future.
About Talisma
Talisma is a leading provider of digital customer engagement platform and solutions for a wide range of industries. Talisma solutions enable organizations to deliver an exceptional customer experience on a global scale across engagement channels and interactions. We serve a variety of industries through our wide range of vertical specific solutions and deliver a combination of advisory as well as consulting services and support services. Talisma is present in over 30 countries with a direct presence in India, UK, Brazil, and the United States. 4 out of every 5 BFSI companies in India benefit from Talisma’s solutions.
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
