SAN RAMON, Calif., Dec. 02, 2021 (GLOBE NEWSWIRE) — Reputation, the global leader in reputation experience management, has been named in the 2021 Gartner Magic Quadrant for Voice of the Customer (VoC) report1. This is the first time that Reputation has been included in this report.
Gartner defines voice of the customer (VoC) application as one that integrates feedback collection, analysis, and action into a single interconnected platform that helps understand and improve the customer experience (CX).
Reputation has been recognized as one of the 14 most advanced VoC solutions, and its category-creating reputation experience management (RXM) platform has also been mentioned in this report.
“We are proud to be included in the 2021 Gartner Magic Quadrant for Voice of the Customer report for the first time this year,” said Joe Fuca, Reputation CEO, “We believe it is a true reflection of the exponential growth we’ve witnessed in the last year, and we continue to see huge momentum as brands seek out a vendor that can address all of their customer feedback in one platform. Our feedback to action platform brings together data from multiple sources to give businesses a broad view of their online reputation, with steps to take to make targeted improvements that will foster growth.”
“We believe that Reputation’s inclusion in this Magic Quadrant signals a shift in the market with Gartner recognizing our ability to draw data from the consumer’s public interactions. We truly believe the future of VoC lies in both engaging in private and public customer complaints and actioning them,” added Fuca.
For more information about the Gartner Magic Quadrant for Voice of the Customer solutions, please visit gartner.com (available to Gartner subscribers or for purchase).
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About Reputation
Reputation (formerly Reputation.com), creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more.
Media Contacts:
Colette McLaughlin
Reputation
cmclaughlin@reputation.com
Brigit Valencia
BOCA Communications
360.597.4516
reputation@bocacommunications.com
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1 Gartner, “Magic Quadrant for Voice of the Customer,” Ed Thompson, Jim Davies
November 30, 2021.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
