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Sherril Hanson

Khoros Reveals Priorities and Pitfalls for CMOs in Navigating the Rise of Digital Commerce

New whitepaper highlights the importance of human connection and seamless experiences in digital marketing strategies
Sherril Hanson

Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience

Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets
Sherril Hanson

Poor customer experiences costing businesses up to USD 216 billion in India, says Qualtrics Study

Sherril Hanson

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect
Sherril Hanson

Sprinklr Announces Third Quarter Fiscal 2022 Results

Q3 Total Revenue of $127.1 million, up 32% year-over-year
Sherril Hanson

Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions

Clinc integrates virtual banking assistant into Glia’s Digital Customer Service platform
Sherril Hanson

HGS unveils new digital-led vision

New brand positioning underscores commitment to exceed today’s rising customer and employee expectations
Sherril Hanson

Glance Receives Frost & Sullivan 2021 Product Leadership Award

Guided CX Provider is Lauded for Excellence in Visual Engagement
Sherril Hanson

Cigniti Unveils Incight – A Customer Experience Assurance Platform

Sherril Hanson

Bright Talent Launches New Strategic Framework to Help Companies Foster More Engaging Employee Experiences

The Employee Experience Lifecycle helps companies attract, engage and retain their best employees in the new era of hybrid and flexible work models.
Sherril Hanson

ServiceSource Accelerates Its Market Momentum with the Addition of Three New Clients Spanning a Wide Range of Solutions

Company’s Approach to Solving Sales and Customer Experience Challenges Attracts High Growth Cloud Leaders
Sherril Hanson

Search and Recommendations Solution from Coveo for SAP Commerce Cloud Now Available on SAP® Store

Integrated with SAP Commerce Cloud, Coveo’s offering provides AI-powered search, personalization and recommendations to customers
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