Archives: News

The Enhanced Agentless Outbound Communication Tool Increases Response Rate for Proactive Customer & Prospect Outreach
With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey
Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings in the Experience as a Service market and transform customer and employee experiences across marketing, sales and service
But Marketers Must Resolve Various Challenges
The new GetFeedback integrations for Slack and Salesforce and a new Salesforce app better orient Momentive customers for action and impact in Salesforce Sales and Service Clouds
Digital technology highlighted as key to meeting new decarbonization targets as Atos launches new Digital Vision: Digital Banking paper
Experience ID uses conversational analytics, machine learning and journey orchestration to help organizations identify and close experience gaps in their business and identify new opportunities for growth
Execs in the Know survey underscores the importance of investing in CX solutions; research finds a multi-channel approach is a must to meet consumers’ support preferences
ControlUp’s New Remote DX and Scoutbees Solutions to be Available from VMware for Horizon VDI and DaaS Customers

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