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What we do
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2025 Research Agenda: Key Topics and Coverage Areas
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™
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Archives: News
October 26, 2021
Sherril Hanson
Industry News
Startek Wins Frost & Sullivan 2021 India Market Leadership Award
October 26, 2021
Sherril Hanson
Industry News
ALIDA BRINGS DEEPER AI, ANALYTICS, AND CXM INTEGRATIONS TO FALL 2021 PRODUCT RELEASE
The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users
October 26, 2021
Alex Gaw
Industry News
EY Survey: “Omnisumers” Offer Energy Providers a New Customer-Focused Opportunity
Energy Customers Are More Engaged and Willing to Pay for New Energy Solutions
October 26, 2021
Sherril Hanson
Industry News
Qualtrics Increases Investment in Japan to Help Businesses and Governments Improve their Customer and Employee Experience
New Japanese data center to open in 2022. Qualtrics to open new Japanese HQ and new office in Kansai region. Expansion of local workforce in response to growing demand for Qualtrics XM Platform
October 26, 2021
Sherril Hanson
Industry News
MoEngage Accelerates Growth in North America, Expands US Footprint with Boston Office
October 26, 2021
Sherril Hanson
Industry News
Forsta Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
B2B company honored for the 13th consecutive year for improving customer experience and insights technology
October 26, 2021
Sherril Hanson
Industry News
New Report Reveals 94% of Global Marketers Have Changed Digital Customer Experience (CX) Strategy to Meet New Consumer Expectations
Study examines how marketers and consumers are adapting to ongoing effects of the pandemic and digital privacy concerns
October 26, 2021
Sherril Hanson
Industry News
Glassbox Broadens Its Expertise With Performance Analytics, Providing Real-Time Insights to Optimize User Experience
Expansion enhances the company’s position as the leading comprehensive digital customer experience solution
October 26, 2021
Sherril Hanson
Industry News
Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment
October 26, 2021
Sherril Hanson
Industry News
Qualtrics Named One of Fast Company’s ‘Brands That Matter’
New recognition program honors companies and nonprofits that give people compelling reasons to care about them — and offer inspiration for others
October 25, 2021
Sherril Hanson
Industry News
Enhanced Mobility, Project Management, Finance Tools and User Experience Highlight Latest Unanet Release
Architecture, engineering firms and government contractors benefit from customer-driven product upgrades
October 25, 2021
Sherril Hanson
Industry News
Vikrant Chowdhary Joins CleverTap as Company’s First-ever Chief Growth Officer
Enterprise tech business leader Chowdhary will lead the company’s global growth charter, integrating all go-to-market (GTM) efforts
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