BURLINGTON, Mass. and SAN FRANCISCO, Jan. 18, 2022 /PRNewswire/ — Nuance Communications, Inc. (NASDAQ: NUAN) today announced an expansion of the company’s strategic partnership with Genesys®, giving Genesys Cloud CX™ customers integrated access to Nuance Contact Center AI. Genesys Cloud CX customers can now access Nuance’s best-of-breed technology to further improve customer experience through the use of conversational virtual assistants for voice and digital channels and biometrics-based authentication and fraud prevention solutions.
“The continuing acceleration of digital transformation means providing customers with a combination of advanced capabilities in a CCaaS model,” said Robert Weideman, Executive Vice President and General Manager, Enterprise, Nuance. “By integrating our proven enterprise-grade conversational AI, biometric security, and Nuance Mix tooling technologies with Genesys Cloud CX, we are giving organizations the power they need to meet customer expectations today and the flexibility to take advantage of new technologies to address future opportunities.”
“Nuance and Genesys are both dedicated to delivering flexible, future-proof options for our shared customers while working closely to advance the state-of-the-art in intelligent, omnichannel customer engagement solutions,” said Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud CX.
Genesys Cloud CX, a Leader in Gartner’s Magic Quadrant for 2021 Contact Center as a Service, takes advantage of modern cloud strategies through its API-first approach, aligning with Nuance’s unique set of open, modular cloud services spanning conversational AI, Agent AI and Security AI. Nuance provides an expanded, open, cloud-agnostic framework with Intelligent Engagement Services and back-end integrations. Nuance solutions also are engineered so that enterprises maintain the security and privacy of their highly proprietary customer data when building, refining and expanding contact center systems. Genesys is a long-standing member of Nuance’s robust partner network that includes solution integrators and availability across several markets.
For more information about the Nuance Contact Center AI, click here.
About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people’s ability to help others.
Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.
Contact Information
Nuance Communications
Dayna McCoubrey
Tel: 781-565-4728
Dayna.McCoubrey@nuance.com
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
