NEW YORK, NY, June 23, 2021 — LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the hiring of Ian Kinsella as Senior Vice President, APAC, to lead and accelerate the company’s growth in the Asia-Pacific region.
Kinsella will oversee LivePerson’s sales and customer success organization in APAC, expanding the company’s go-to-market strategy in the region as well as its team of sales and customer success experts. LivePerson partners with many of the region’s top brands — including world-class mobile operators, insurers, banking and financial services institutions, retailers, and more — to provide AI-powered marketing, sales, and care experiences to their customers.
“With billions of mobile users, the Asia-Pacific region offers incredible opportunities for LivePerson. Bringing Ian on board catalyzes our APAC operation to partner with even more of the region’s signature brands to deliver our global vision for conversational AI’s transformation of commerce and care. I’m excited to welcome him to our executive team,” said Rob LoCascio, founder and CEO of LivePerson.
Kinsella has extensive experience in leadership, customer experience, and commerce. Prior to joining LivePerson, he led Adobe’s Digital Experience business across APAC, with responsibility for commerce and customer journey management solutions. Kinsella came to Adobe through its acquisition of the e-commerce platform Magento, where he led the APAC business. Previously, he served as Vice President at SAP, leading the Customer Experience & Commerce business in APAC and managing a portfolio of sales, service, marketing, and e-commerce solutions.
Kinsella also spent more than a decade as an entrepreneur, bootstrapping start-ups in Singapore, Malaysia, and Hong Kong. He has lived in the region for over 20 years and currently resides in Sydney, Australia.
“I’m thrilled to join LivePerson at this critical moment. Now that APAC consumers use mobile devices as their primary tool to connect with brands, we see a massive opportunity to help more of the region’s top brands offer and scale AI-powered conversations on their preferred channels, from WeChat to LINE, WhatsApp, and in-app messaging,” said Kinsella.
Eighty-five percent of consumers worldwide report they want to message with brands, and conversational AI helps brands meet this overwhelming demand, which represents a permanent structural shift in the way the world does business. Hundreds of the world’s top brands build, run, and optimize AI-powered conversational experiences on LivePerson’s Conversational Cloud. Brands using the platform have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional websites, and 50% lower labor costs and agent attrition.
To find out more about the impact of Conversational AI in the Asia Pacific region, join Ian Kinsella in an upcoming LivePerson virtual event: http://lvper.sn/ConversationalAI
About LivePerson, Inc.
LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, ANZ Bank, Bupa, SpecSavers and KDDI use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson has been named to Fast Company’s World’s Most Innovative Companies list for its leadership in artificial intelligence. For more information about LivePerson (NASDAQ: LPSN), please visit www.liveperson.com.
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
