ORLANDO, Fla., September 29, 2021 — Kore.ai, a top conversational AI software company, today announced it has raised $50 million in Series C funding led by Vistara Growth and PNC, with additional participation from NextEquity Partners, Nicola Wealth and Beedie Capital. Kore.ai also secured an additional $20 million credit facility from Sterling National Bank bringing total funding to $70 million. As a part of the Series C round, Randy Garg, Managing Partner of Vistara Growth, and Daniel Pavlick, Executive Vice President of PNC, have joined Kore.ai’s board of directors.
Kore.ai plans to use a significant amount of the funds to scale efforts to be the undisputed leader in Experience Optimization or XO, optimizing enterprise customer, agent, and employee experiences through AI-native platforms and products. The company recently launched SmartAssist, the world’s first AI-native end-to-end Contact Center as-a-Service (CCaaS) solution, as well as BankAssist, an omni-channel conversational virtual assistant that automates the most common retail banking customer needs to drive elevated customer experiences.
“As customer expectations continue to rise, they increasingly expect the type of world-class experience that our customers deliver using our best-of-breed conversational AI based XO platform,” said Raj Koneru, Founder and CEO of Kore.ai. “We are absolutely thrilled to have such strong financial and strategic partners as investors, who can help guide us as we continue to grow exponentially in the market by enabling our customers to deliver extraordinary conversational AI experiences which result in extraordinary outcomes.”
“As conversational AI technology continues to raise the bar on customer experiences via both voice and digital channels, Kore.ai remains at the forefront of innovation,” said Randy Garg of Vistara Growth. “The company has established itself as a clear market leader as recognized by its customers and industry analysts in this rapidly growing space, and recent innovations such as its easy to implement no code solutions ensure it will remain so for the foreseeable future.”
Through this funding, Kore.ai will continue broadening its demonstrated success of XO in the Conversational AI Platform (CAIP) market growing at 75% annually, according to Gartner. Kore.ai has been growing over 100% per year over the last few years. Kore.ai has delivered optimized experiences for over 100 million enterprise consumers and 500K employees resulting in over $500 million in cost savings while improving CSAT by 20-30%. Kore.ai aspires to bring optimized experiences to every customer, every employee and AI-native assistance to every contact center agent.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
