Sunnyvale, CA (October 26, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that one of UK’s fastest growing motor insurers has selected eGain as their new platform for digital transformation of customer engagement.
According to Forrester, “UK insurers are delivering mediocre, undifferentiated experiences — so much so that 45% of UK online adults agree that all insurance companies are basically the same.”* This presents an opportunity for forward-looking insurance carriers to gain market share by delivering stand-out customer experiences.
When their legacy solution failed to improve omnichannel service, the motor insurance company selected eGain. The client will deploy eGain’s virtual assistant for online customer service and digital deflection from the IVR. Their agents will use eGain’s modern desktop to handle omnichannel queries in a consistent way across messaging, chat, and email. All conversations will leverage the eGain Knowledge Hub™ for consistent answers, process guidance and compliance.
“Knowledge is often the missing ingredient in the digital transformation of customer engagement,” said Ashu Roy, eGain CEO. “We look forward to helping this innovative client deliver wow customer experiences using knowledge and AI.”
More information
- eGain Digital Customer Engagement™ Suite: https://www.egain.com/products/
- eGain Knowledge Hub: https://www.egain.com/products/knowledge-management-software/
- eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/
* Forrester’s UK Auto and Home Insurers Customer Experience Index, 2020
About eGain
Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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eGain media contact
Michael Messner
Email: press@egain.com
Phone: 408-636-4514
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
