Genesys Names Wesley Story Chief Information Officer

[the_ad_placement id="news-banner-top"]

SAN FRANCISCO, Nov. 22, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, announced today that Wesley Story has been named Chief Information Officer (CIO), reporting to Brian Swartz, Chief Financial Officer (CFO).

Supporting a company’s growth and delivering differentiated experiences for employees, customers and partners requires a unique operating model that’s aligned and collaborates with business and IT organizations. By increasing the agility of how Genesys delivers experiences, Story’s expertise will help position the company for continued leadership in the Experience as a ServiceSM market.

“Wesley is a proven leader with a deep understanding of business process improvements and building high-performing organizations grounded in customer experience and collaboration,” said Brian Swartz, CFO for Genesys. “As part of his responsibilities, he’ll work closely with product marketing, product engineering and many other functions as we grow and scale our business.”

Story will play an integral role at Genesys to amplify the company’s transformation with a new IT operating model. Most recently, he has served as an Enterprise Strategist at Amazon Web Services (AWS), where he was responsible for providing strategy guidance at the Board of Director, C-suite and IT leadership levels to advise clients on their transformation efforts. Prior to AWS, Story was interim global CIO at Sysco Foods, a global leader in food distribution. He was a key leader of its digital transformation efforts, which focused on enriching customer experiences across all channels by leveraging automation, data and modernized technology approaches.

“Genesys is going through an exciting and historic transformation as it extends the reach and impact of information technology in an era of data and AI,” said Wesley Story, CIO for Genesys. “I am committed to the Genesys vision of building a differentiated customer experience and bringing that valuable perspective to empowering the team to develop better product solutions.”

About Genesys

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. 

©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX™, Genesys Multicloud CX™, Genesys DX™ and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Terri Molini
Genesys
Terri.Molini@genesys.com
+1 415-480-4355

Nectar Communications 
genesys@nectarpr.com
+1 415-399-0181 

SOURCE Genesys

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

SHARE:

[the_ad_placement id="news-sidebar-ad"]

Latest Insights:

HPE Enhances Zero Trust Network Access Solutions, Fortifying Sovereign Cloud Infrastructure Against Security Threats
Futurum’s Ron Westfall shares his insights on why HPE’s new ZTNA security portfolio capabilities are ready to provide robust protection, enabling organizations to reduce risks, counter attacks, and enhance organization-wide resilience.
Azure Grew 33% YoY, Adding 16 Points From AI Services; The Operating Margin Expanded by 100 bps
Keith Kirkpatrick and Daniel Newman of The Futurum Group analyze Microsoft’s Q3 FY 2025 results, with Azure growth, expanding AI workloads, and broad enterprise traction driving stronger-than-expected performance across segments.
Dave Russell and Emilee Tellez from Veeam join hosts to share crucial strategies for cyber incident preparedness, emphasizing the importance of stakeholder alignment and proactive resilience.

Latest Research:

In our latest Research Brief, Hammerspace Tier 0: Unlocking Greater Efficiency in GPU-Driven Computing, The Futurum Group explores how organizations can overcome latency and storage inefficiencies by unlocking stranded NVMe capacity within GPU servers.
In our latest market brief, Enhancing Cyber-Resilience: A Multi-Layered Approach to Data Infrastructure, Protection, and Security, The Futurum Group, in partnership with Lenovo, explores how organizations can design resilient systems that reduce downtime, safeguard critical data, and empower lean IT teams to act swiftly in crisis moments.
In our latest Research Brief, Secure Data Infrastructure in a Post-Quantum Cryptographic World, created in partnership with NetApp, The Futurum Group explores the quantum cybersecurity threat and offers a roadmap to protect enterprise infrastructure through Post-Quantum Cryptography, crypto-agility, and proactive data security strategies.