SAN FRANCISCO, Nov. 22, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, announced today that Wesley Story has been named Chief Information Officer (CIO), reporting to Brian Swartz, Chief Financial Officer (CFO).
Supporting a company’s growth and delivering differentiated experiences for employees, customers and partners requires a unique operating model that’s aligned and collaborates with business and IT organizations. By increasing the agility of how Genesys delivers experiences, Story’s expertise will help position the company for continued leadership in the Experience as a ServiceSM market.
“Wesley is a proven leader with a deep understanding of business process improvements and building high-performing organizations grounded in customer experience and collaboration,” said Brian Swartz, CFO for Genesys. “As part of his responsibilities, he’ll work closely with product marketing, product engineering and many other functions as we grow and scale our business.”
Story will play an integral role at Genesys to amplify the company’s transformation with a new IT operating model. Most recently, he has served as an Enterprise Strategist at Amazon Web Services (AWS), where he was responsible for providing strategy guidance at the Board of Director, C-suite and IT leadership levels to advise clients on their transformation efforts. Prior to AWS, Story was interim global CIO at Sysco Foods, a global leader in food distribution. He was a key leader of its digital transformation efforts, which focused on enriching customer experiences across all channels by leveraging automation, data and modernized technology approaches.
“Genesys is going through an exciting and historic transformation as it extends the reach and impact of information technology in an era of data and AI,” said Wesley Story, CIO for Genesys. “I am committed to the Genesys vision of building a differentiated customer experience and bringing that valuable perspective to empowering the team to develop better product solutions.”
About Genesys
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX™, Genesys Multicloud CX™, Genesys DX™ and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
Terri Molini
Genesys
Terri.Molini@genesys.com
+1 415-480-4355
Nectar Communications
genesys@nectarpr.com
+1 415-399-0181
SOURCE Genesys
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
