Genesys®, a global cloud leader in customer experience orchestration, is working with AT&T to create empathetic experiences for millions of customers.
Today, customer expectations for consistent, enjoyable and effortless interactions with businesses are higher than ever. In a world where the use of social media and messaging apps is the norm for daily interactions, connecting with a business must be as seamless and personalized as connecting with friends and family. The Genesys Multicloud CXTM solution enables the most complex companies to create best-in-class customer experiences tailored for a digital world where everyone and everything is connected.
“It’s refreshing to see market-leading organizations like AT&T focused on growing relationships with their customers,” said John Hernandez, EVP and GM for Genesys Multicloud CX. “With contact center and experience orchestration technology from Genesys, even the most complex businesses can better listen, understand and predict, and learn from their customers to continually improve the process. In an increasingly complex digital business environment, it is more important than ever to break down organizational silos and orchestrating cohesive and meaningful experiences for consumers.”
By unlocking the power of digital, artificial intelligence and self-service technologies, Genesys Multicloud CX provides industry-leading customer experience technologies, including speech recognition, natural language processing and automation to not only provide empathetic customer experiences but proactively engage customers when appropriate.
About Genesys
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service SM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.
About AT&T Communications
We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.
Contacts
Genesys
Sarah Koniniec
Sarah.Koniniec@genesys.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
