SAN RAMON, Calif. – September 28, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that it has received a 2021 Best of Enterprise Connect Award for Best Application of Artificial Intelligence (AI). The company was recognized for Five9 Inference Studio 7, the low code/no code development platform that makes it easier to build and manage intelligent virtual agents (IVAs) for the contact center and beyond.
The Best of Enterprise Connect awards are presented annually during Enterprise Connect, the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. The awards recognize excellence and innovation in the industry. Judges reviewed this year’s entries with a focus on technology advancement, innovation and business impact, and winners were announced during the virtual conference on Sept. 28.
Five9 Inference Studio enables companies to build conversational experiences by harnessing and extending the power of the most advanced AI technologies, including Google, Amazon, IBM Watson, and more. Its Task Library offers many pre-built IVA application templates that organizations can use as blueprints for their own customized IVA deployments.
With the Studio 7 release in July, Five9 completely redesigned and rearchitected the platform to make it both more powerful and practical, with optimized performance for enterprise-grade deployments. The platform is tightly integrated with the Five9 Intelligent Cloud Contact Center, allowing the seamless transfer of context between IVAs and live agents in omni-channel use cases.
“Through shared components and workflows, Studio enables live agents and a digital workforce of IVAs to work as a team and play to each other’s strengths,” said Callan Schebella, EVP of Product Management at Five9. “We are proud to receive this recognition from Enterprise Connect, as it reflects our focus on providing the industry’s most modern cloud portfolio for AI and automation in the contact center.”
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Registered Enterprise Connect attendees can engage with Five9 at the event by visiting our virtual booth. Or follow us on Twitter @Five9
About Five9
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, to engage and empower agents, and deliver tangible business results. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps contact centers increase productivity, be agile, boost revenue, and create customer trust and loyalty.
For more information, visit www.five9.com.
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Five9
Allison Wilson
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As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
