Espressive to Integrate with Microsoft Viva Connections to Provide Immediate, Autonomous Employee Self-help

Integration of Next Gen Virtual Support Agent Automates Resolution of Employee Questions and Issues in 9 Languages Across 14 Enterprise Departments

SANTA CLARA, Calif.–(BUSINESS WIRE)–Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it will be integrating its technology with Microsoft Viva Connections, one of four modules that make up the Viva employee experience platform, to provide employees one place to go for immediate, personalized self-help. The integration, available January 2022, will automate the resolution of employee questions, issues, and requests – in 9 languages across 14 enterprise departments – through Viva Connections. Pending requests and issues are accessible through adaptive cards, actionable snippets of content that can be added to a conversation through a virtual support agent or messaging extension. This integration with Viva Connections will extend the availability of Espressive Barista, a next gen AI-based virtual support agent, across Microsoft collaboration platforms including SharePoint and Microsoft Teams.

“As enterprises grapple with changing workplace models, the need for advanced, adaptable digital technologies continues to rise,” said Pat Calhoun, CEO and founder of Espressive. “Other employee self-help solutions fail to provide the instant gratification hybrid employees rely on to be successful at work. By integrating with Microsoft Viva Connections, Espressive Barista will simplify the hybrid work experience by providing seamless, immediate assistance.”

Powered by an Employee Language Cloud that recognizes over 2 billion phrases out of the box, Espressive Barista meets employees how and where they work, providing consumer-like self-help whether organizations are working remote, in-office, or both. Representing a paradigm shift in the delivery of AI-based employee self-help, Espressive is one of the only virtual agents based on an open platform that enables fast deployment, empowers subject matter experts to control their own destiny, and delivers a zero-code interface for extensive customization without any development effort. Barista delivers the highest automated resolution rate in the industry, increasing productivity while improving employee experience and satisfaction.

“Today’s workplace, made up of remote, hybrid, and in-office employees, has generated increasingly sophisticated enterprise service management needs,” said Seth Patton, general manager, Microsoft 365. “We are pleased that Espressive is making its AI-based virtual support agent available in Microsoft Viva Connections to help employees connect to the information they need, right in the flow of their work.”

Viva Connections is the gateway to a modern engagement experience designed to keep all employees engaged and informed. Viva Connections gives everyone a personalized destination to discover relevant news, conversations, and the tools they need to succeed.

With this integration, Espressive customers using or planning to use Viva Connections will be able to automate the resolution of employee questions and issues. As with Teams, Barista will address the needs of Viva Connections users across the entire enterprise, enabling employees to get answers for their IT, HR, Facilities, and 11 other departments questions from within Viva Connections, where they already collaborate. Espressive also supports the adaptive cards framework, the common architecture used across Microsoft platforms including Viva Connections and Teams.

Espressive Barista will be available within Viva Connections as part of the Teams mobile app (iOS or Android) and desktop (Mac or Windows) experiences, expanding the company’s omni-channel accessibility. ​​With Barista, employees can access the help they need no matter where they are and from whichever communication tool they prefer.

Additional Resources:

  • Follow us on Twitter at @Espressive_AI and on LinkedIn at @Espressive
  • Request a demo to learn how Espressive can help automate your help desk

About Espressive:

Espressive, the pioneer in artificial intelligence (AI) for enterprise service management, a 2019 Gartner Cool Vendor, and a 2020 Forrester New Wave Leader, redefines how employees get help by delivering exceptional employee experiences. Espressive Barista™, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%. Espressive is backed by Insight Partners, General Catalyst, and Wing Venture Capital, and is headquartered in Santa Clara, California. Visit www.espressive.com for more information.

Contacts

Pam Njissang
Bhava Communications for Espressive
510-214-3436
espressive@bhavacom.com

Author Information

As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.

She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.

Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.

SHARE:

Latest Insights:

Meta and Oakley Introduce Oakley Meta HSTN, a New Category of Performance AI Glasses Tailored for Athletes and Fans
Olivier Blanchard, Research Director at Futurum, shares insights on Oakley Meta HSTN - smart glasses from Meta and Oakley that blend AI, 3K video, and sport-focused design for hands-free performance and real-world utility.
Jim O'Dorisio, SVP & GM at HPE Storage, joins David Nicholson and Keith Townsend to share insights on transforming storage strategies for a data-driven world, the integration of AI in data management, and the imperative of cyber resilience.
HP and Google Push Enterprise Video Communication Into the 3D Era With AI-Powered, Wearable-Free Conferencing
Olivier Blanchard, Research Director at Futurum, shares his insights on HP Dimension with Google Beam and how it aims to transform executive collaboration with AI-powered 3D meetings, without wearables or headset friction.

Latest Research:

In our latest market brief, Unlocking the Future of Hybrid Cloud with Red Hat OpenShift Virtualization, developed in partnership with Red Hat, The Futurum Group outlines the evolving virtualization landscape, the economic and operational drivers behind infrastructure modernization, and the technical innovations powering OpenShift’s hybrid cloud strategy.
In our latest Market Brief, The AI-Powered Content Revolution, created in partnership with Egnyte, Futurum explores how AI is transforming cloud content management from static storage into a dynamic system of insight, automation, and compliance. The report offers guidance on how enterprises can deploy AI agents, streamline knowledge discovery, and future-proof their content operations.
In our latest market brief, Modern Data Protection for Modern Threats: A Strategic Blueprint for Cyber Resilience, written in collaboration with Quantum, Futurum outlines how IT leaders can move beyond reactive data protection toward proactive recovery-readiness by implementing a multi-tiered and performance-optimized cyber resilience architecture.

Book a Demo

Thank you, we received your request, a member of our team will be in contact with you.