Sunnyvale, CA [January 12, 2022): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced it has achieved authorization from the Federal Risk and Authorization Management Program (FedRAMP). eGain’s sponsoring agency is the Internal Revenue Service (IRS). The IRS is modernizing taxpayer experience with eGain’s digital-first, knowledge automation solutions.
FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment for cloud technologies and federal agencies. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.
eGain FedRAMP solution uniquely enables government agencies to easily deliver digital-first experiences at scale – powered by AI, knowledge, and analytics. No other provider offers as comprehensive a set of product capabilities on an open, secure cloud platform as eGain does to digitally transform citizen experiences and empower associates.
“We are delighted to achieve FedRAMP authorization and thank the IRS for sponsoring us,” said Ashu Roy, eGain CEO. “Digitalization of government is a priority for the Biden administration and we look forward to partnering with innovative agencies like the IRS in this mission.”
More information
About eGain
Our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Infused with AI and pre-connected with leading CRM and contact center systems, eGain’s top-rated customer engagement platform easily enables customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.
# # #
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
# # #
eGain media contact
Michael Messner
Email: press@egain.com
Phone: 408-636-4514
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
