GRAND JUNCTION, COLO. (PRWEB) DECEMBER 06, 2021
Initially launched as CX Partner Source in 2020 by Tom Silzell, a leader with 30+ years of experience with companies like MCI, buy.com, Sitel, and Alorica, the company focused on, “making outsourcing simple” by developing brokering relationships between buyers of contact center outsourcing services and the Business Processes Outsource (BPO) firms who provide this service. The company added Jeff Bubak, a seasoned business development leader with 25+ years selling BPO services for Sitel and most recently, Alorica, as a Partner in early 2021. Now renamed “CX Solution Source,” the company is making these key advancements that encompass their greater mission of “making CX simple.”
As a core element of the new services, CX Solution Source is integrating leading customer experience consulting firm Peak CX Partners. Founded by Pete Weaklend, who spent 20+ years leading Global Solutions for Sitel, one of the largest BPO firms in the world. Peak CX Partners delivers projects for clients focused on assessing, optimizing, and transforming customer support delivery. “We are excited to join the CX Solution Source team and know we can add tremendous value to accomplishing their CX mission,” said Weaklend, who will lead the consulting practice as Managing SVP, Advisory Solutions.
“Adding these additional solutions to our offering will assist us in accomplishing our goal of challenging the current buying model for outsourcing solutions. We all use brokers to help us find the best products and services when we buy insurance, obtain a mortgage, or invest our hard-earned savings for retirement. So why would anyone buy contact center outsourcing services, or consulting services directly from the supplier when they can leverage the industry expertise of CX Solution Source to find the best BPO Partner for the greatest value?” said Silzell.
“We anticipate significant growth for all three of our valuable services and are thankful to those that have supported our growth to date – we are excited about these moves and look forward 2022,” added Bubak.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
