Content Guru, the leading provider of enterprise-grade cloud customer experience solutions, has announced the launch of storm® LITETM, its new stripped-back feature bundle that enables SMBs and other organisations with smaller contact centres to move cost-effectively to the cloud.
storm LITE offers everything organisations with up to 200 seats need to immediately set up a contact centre in the cloud, powered by the same technology as the full storm solution. The storm LITE bundle is centred on ultra-fast configuration from a self-service portal, and includes simple fixed costs per seat and per channel together with an impressive 99.99% availability SLA. storm LITE is scalable and can be upgraded to a full storm solution should additional features be needed, meaning that it evolves with an organisation as requirements grow.
Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented: “We are delighted to be launching storm LITE as our cost-effective option for smaller businesses. Enabling these organisations’ customer-facing operations to leverage the most cutting-edge cloud contact centre technology in the marketplace will empower them to gain competitive advantage and expand more rapidly. storm LITE will see Content Guru on-boarding even more customers in 2022 and transforming customer engagement and experience in more places around the world. storm LITE is a solution that adapts to organisations’ ever-evolving needs and eliminates the technological dead-ends implied by entry-level cloud contact centre solutions until now.”
About Content Guru
A leader in cloud communications technology, Content Guru supplies mission-critical Customer Engagement and Experience solutions to hundreds of large organisations across the globe.
Content Guru’s cloud-native omnichannel solution, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres and customer engagement hubs meet the needs of every customer, seamlessly. storm is used by public and private sector organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and healthcare through to government and utilities. Customers relying on storm for mission-critical services include Sodexo, NHS England, Serco and G4S.
For more information, visit: https://www.contentguru.com/ or follow us on Twitter here: @CGCHIRP
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
