MANCHESTER, ENGLAND – December 8
Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from its subsidiary ComputerTel is compliant with key Avaya OneCloud™ UCaaS (Unified Communications as a Service) solutions, helping customers capture and store valuable client interactions whilst maintaining compliance. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.
ComputerTel’s CARiNA Recording is an innovative call recording solution that allows customers to reliably record, store and effortlessly play back business calls. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® 8.1 and Avaya IP Office™ 11.1 platforms.
“This is a significant milestone and is great news for ComputerTel, FourNet and Avaya customers,” said Richard Pennington, CEO of FourNet. “This compliance testing helps ensure customers can seamlessly integrate the CARiNA solution into their Avaya infrastructure.”
“Technology partners like FourNet understand the importance our mutual customers place on DevConnect compliance testing,” said Susy Liem, Avaya vice president of Product Management. “This compliance testing means customers can confidently add ComputerTel’s CARINA solution, helping them comply with industry standards.”
FourNet is a Technology Partner in the Avaya DevConnect program, part of the Avaya Experience Builders™ network of Avaya experts, partners, developers, and customers. This unique global collaborative is uniquely positioned to deliver the next-gen customer and employee experiences businesses need through the Avaya OneCloud™ AI-Powered Experience platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, FourNet can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
Learn more about how FourNet is part of Avaya’s DevConnect program and Avaya’s other partner programs.
About Avaya
Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com.
About FourNet
FourNet is an award-winning technology company providing communications, cloud, contact centre and managed service solutions. We work with some of the most secure, critical and commercially driven customers in the UK, including more than 30 UK Government departments and agencies, as well as emergency services and local authorities. www.fournet.co.uk
Media Enquiries:
Tim Reid
FourNet Media and PR office
Email treid@fournet.co.uk
Mobile: +44 (0)7720 414205
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
