ORLANDO, Fla.–(BUSINESS WIRE)–Alvaria announced today that Frost & Sullivan has named them as the recipient of the 2021 Best Practices Customer Value Leadership Award based on its recent analysis of the North American outbound campaign management market.
Michael Harris, Chief Product Officer and CMO for Alvaria, accepted the honor on behalf of the company at Frost & Sullivan’s Excellence in Best Practices Awards Gala, an annual black-tie event celebrating the achievements of the industry’s innovators, disruptors, and leaders.
“The number of compliance-related class action lawsuits in the contact center industry is rising year over year,” said Harris. “The necessity has never been greater for outbound solutions that meet and exceed regulatory requirements while at the same time improving the quality and effectiveness of customer interactions. The AlvariaCX Suite provides the contact management and self-service tools the industry needs. It’s an honor and we’re pleased Frost & Sullivan recognizes our customer-first philosophy.”
“Frost & Sullivan estimates that the Alvaria share in debt collection and compliant outbound dialing tops the industry,” added Nancy Jamison, Industry Director, Digital Transformation Practice at Frost & Sullivan. “Beyond compliance, the company’s outbound portfolio shines in enhancing customer satisfaction (CSAT). Alvaria outbound campaign management is highly tuned to connecting with customers when relevant for them and allowing two-way interaction when and on the channel of customer choice.”
Additional information regarding the criteria applied by Frost & Sullivan and the Alvaria outbound campaign management solution portfolio can be found HERE.
About Alvaria
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience™. For more information, please visit www.alvaria.com.
Contacts
Michael Harris, CPO/CMO, Alvaria, Inc.
Press@alvaria.com
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
