WASHINGTON, Jan. 20, 2022 /PRNewswire/ — Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion, the second-largest cable operator in Ontario and Québec, to deploy its industry-leading AI customer experience platform across their Canadian operations.
Cogeco Connexion will deploy Actifai’s database-integrated online tools for its customer service representatives in both provinces. This partnership follows a successful pilot engagement conducted between June and October 2021.
Actifai’s AI platform is widely used by leading cable and telecom operators in North America. Customers have consistently achieved an average 25x return on investment, driven by Actifai’s cutting-edge AI algorithms paired with easily accessible APIs and customizable front-end experiences for users. Actifai leads the market for operators seeking practical applications for AI that drive bottom-line impact while avoiding the need for internal development.
“Cogeco’s thought leadership and testing rigor drove many enhancements in our core product. It was an exciting challenge to internationalize our platform so soon in our company history. Cogeco was the perfect partner to help prove that Actifai can deliver strong operational results using different data sets and models than we’d previously employed,” said Ned Brody, acting CEO of Actifai. “We’re looking forward to continuing to build and improve our product with Cogeco as one of our newest partners.”
INQUIRIES
Actifai is partnering with leading cable and telecom companies in North America, Europe, and Oceania. To learn more or begin a conversation, please contact Venu Amar, Actifai’s COO, at venu.amar@actif.ai.
ABOUT ACTIFAI
Actifai was created as an experiment between a leading US cable company and Foundry.ai, a factory for creating artificial intelligence products. Designed by cable executives to improve some of their most frequent decisions, Actifai is now a completely independent company. Actifai applies artificial intelligence tools and technologies to help leading cable and telecom companies improve customer acquisition, retention and upsell efforts across live and digital channels. Actifai is driving tens of millions of dollars in measurable incremental profit for its clients. For more information, please visit https://www.actif.ai.
Author Information
As a detail-oriented researcher, Sherril is expert at discovering, gathering and compiling industry and market data to create clear, actionable market and competitive intelligence. With deep experience in market analysis and segmentation she is a consummate collaborator with strong communication skills adept at supporting and forming relationships with cross-functional teams in all levels of organizations.
She brings more than 20 years of experience in technology research and marketing; prior to her current role, she was a Research Analyst at Omdia, authoring market and ecosystem reports on Artificial Intelligence, Robotics, and User Interface technologies. Sherril was previously Manager of Market Research at Intrado Life and Safety, providing competitive analysis and intelligence, business development support, and analyst relations.
Sherril holds a Master of Business Administration in Marketing from University of Colorado, Boulder and a Bachelor of Arts in Psychology from Rutgers University.
