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Service desk technology is great, except when it’s not. The problem with service desk automation isn’t the technology, it’s a lack of focus on what really matters: The service part of the equation. Here’s a look at the evolution of IT service management, what to look for in an ITSM solution, and why it’s critical to look beyond the technology itself. But only if you want your implementations to succeed.
What’s next for tech? Catch my upcoming webinar with the team at Pega on Dec. 17th and see what’s new (and what we expect in 2020) as it relates to digital transformation, customer experience, RPA, Intelligent Automation and more.
Much like data in and of itself, AI presents businesses with both challenges and opportunities. And that’s what we set out to explore in partnership with the team at Atos.
In this special episode of the Futurum Tech Podcast Interview Series, Daniel Newman welcomes IBM’s Z Team Melissa Sassi, IBM Z Startup Program Manager, and Meredith Stowell, Vice President of the IBM Z Ecosystem, to discuss IBM Z Day and IBM’s efforts to democratize skill-building throughout the world.
As competition in the hybrid cloud space continues to heat up, Dell Technologies continues to expand its offerings to address shifting IT architectures while leveraging its broad portfolio of companies – including its deep connection to VMware.
There is so much more information in the form of unstructured data that could help companies better understand their customers. A Look at how sentiment analysis powered by AI could help companies deliver better customer experience and more.
In this special edition episode of the Futurum Tech Podcast Interview Series, Daniel Newman welcomes Kristie Mann, Sr. Director of Product Management for Intel’s Optane DC persistent memory products. Over the course of the last year, Futurum Research and Intel partnered to do some extensive research around memory in compute and the future of memory and the data center.
While its new offerings are compelling, it may be equally as relevant that Microsoft is clearly creating a culture that embraces partnership and open development, and one that even extends to competitors.
According to many experts who attended the Cisco Virtual Event focused on the future of networking, there’s a lot to be excited when it comes to AI and automation.
Marketers gather and use most of the data pulled by businesses today, however, it’s essential that they begin to take a leading role in crafting a privacy policy—whether they like it or not.
