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What we do
Business Economic Value
Data & Intelligence
Media Activation & Custom Projects
Research & Advisory
Testing, Labs & Validation
What we cover
2025 Research Agenda: Key Topics and Coverage Areas
Futurum Research 2025: Key Issues and Predictions
Artificial Intelligence Software and Tools
Artificial Intelligence Devices
Channels and Go-to-Market
CIO Insights
Cybersecurity
Data Management and Analytics
DevOps and Application Development
Enterprise Applications
Semiconductors
News and Insights
The Futurum Network
Insights
Research Reports
Futurum Intelligence
Futurum Labs Research Library
Industry News
Vertical Insights
Technology Insights
Portfolio Companies
Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
The View from Davos 2025
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
™
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
Enterprising Insights
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Marketing: Art & Science
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Insight Type: Resource
March 29, 2022
Clint Wheelock
Resource
Amdocs Customer Engagement Solution Profile
Customer Data Platform
,
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Customer Centric Calls for a Care-Centric Approach
Contact Center
,
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Amdocs Customer Engagement Data Sheet
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Amdocs Customer Engagement eBook
Customer Experience
March 29, 2022
Clint Wheelock
Resource
Give the Customer Service Agents Wings
Contact Center
,
Customer Experience
March 2, 2022
Clint Wheelock
Resource
T-Mobile Capitalizes on Real-Time Feedback
Customer Data Platform
,
Customer Experience
March 2, 2022
Clint Wheelock
Resource
Carnival Cruise Line Sets Sail with Verint
Contact Center
,
Customer Experience
March 2, 2022
Clint Wheelock
Resource
Holiday Inn Leverages Fast, Actionable Feedback to Safely Reopen Resorts
Customer Experience
March 2, 2022
Clint Wheelock
Resource
7-Eleven Improves Case Efficiency by Prioritizing Customer Feedback
Contact Center
,
Customer Experience
December 16, 2021
Keith Kirkpatrick
Resource
The State of the CX Market in 2021
The State of the CX Market in 2021 and Predictions for 2022
Customer Experience
November 9, 2021
Keith Kirkpatrick
Resource
CX After COVID-19
Five Key Changes to CX in the Post-Pandemic World
Customer Experience
September 30, 2021
Clint Wheelock
Resource
The CX Market Ecosystem
This Dash Research Market Ecosystem Infographic provides an overarching view of the CX vendor ecosystems for both Customer Facing and Operations/Back Office, in addition to the Employee Experience ecosystem.
Customer Experience
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