Insight Type: Industry News

December 14, 2021

Sherril Hanson

Industry News

Movember Selects Qualtrics to Help Maximise the Global Impact of its Programs

The charity will use insights to design improved and new experiences encouraging participation and raising awareness across six countries

December 14, 2021

Sherril Hanson

Industry News

Award-winning Medallia CX and EX Software Now Available on KSA Servers

New Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives.

December 13, 2021

Andrew Broderick

Industry News

Healthcare Is Not Just Another Service Industry

December 13, 2021

Sherril Hanson

Industry News

eGain Knowledge Hub™ now available on Five9 CX Marketplace

Embedded in Five9 Agent Desktop Plus, eGain Knowledge Hub for Five9 delivers proactive knowledge and AI conversational guidance to empower contact center agents

December 13, 2021

Sherril Hanson

Industry News

eGain announces 2021 NA Partner Award winners

December 13, 2021

Sherril Hanson

Industry News

Nine in 10 Insurance Leaders in Europe Say Customer Experience is the Top Driver of Digital Transformation

ISG Pulse of the Insurance Industry survey finds 42% report security vulnerabilities increasing along with digitalization

December 13, 2021

Sherril Hanson

Industry News

Glassbox Appoints New Board Members in Q4

Company expands its external board of directors amid accelerated growth

December 13, 2021

Sherril Hanson

Industry News

Club Champion tees up customer experience management program with SMG

December 13, 2021

Sherril Hanson

Industry News

Avaya ENGAGE 2021 Highlights Experience Builders™ and the Unique Value They Deliver Enhancing Customer and Employee Engagement

Avaya Ecosystem Continues to Drive Better Business Outcomes for Organizations of all Kinds

December 10, 2021

Sherril Hanson

Industry News

Businesses Enhance CX Using AuxCHAT’s Interactive Messaging and Text-to-Pay Tools

AuxCHAT’s automated texting solution offers businesses feature-rich messaging capabilities in a turnkey, easy-to-implement package that now includes AuxPAY, powered by Authvia’s patented TXT2PAY® technology.