Search
Login

Insight Type: Industry News

Keith Kirkpatrick

Beyond Tech: Training Employees to Deliver Better CX

Alex Gaw

In Product Reviews, Review Volume and Recency Both Count for Shoppers

Greater Exposure to Reviews Translates to Higher Conversion Rates for Purchasing
Sherril Hanson

EMPLOYEE ENGAGEMENT ENGINE GROKKER REMAINS AT FOREFRONT OF WELLBEING

Recognized as Great Place to Work for Third Consecutive Year and Boasts Net Promoter Score of 71
Sherril Hanson

Retailers Can Personalise Both In-Store and Online Experiences with New Adobe Experience Cloud Tools

Customers expect and demand that experiences are personalised to their own individual needs and interests – achieving personalisation at scale is now a new imperative for retailers
Sherril Hanson

Concentrix Reports Fiscal 2021 Fourth Quarter and Full Year Results

Sherril Hanson

Creatio Wins 2021 Amazon Web Services ISV Partner of the Year in CEAR

This award acknowledges Creatio as a top AWS Partner that has demonstrated positive results to the AWS team.
Sherril Hanson

Content Guru Brings the Power of storm® to Smaller Contact Centers with New Bundled Package

Sherril Hanson

Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX

Genesys Cloud CX customers gain added flexibility and data protection for customer engagement solutions across digital and voice channels
Sherril Hanson

Acquia Introduces Retail Machine Learning Models to Increase Customer Lifetime Value

Acquia CDP Technology Highlighted at NRF to Increase Conversions Based on Data-Driven Product Bundling, Campaign Performance Optimization
Sherril Hanson

Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies

Contact Center Solutions Now Available Through Several Carahsoft’s Federal, State and Local Government Contract Vehicles
Sherril Hanson

CallTower Wins 2022 BIG Innovation Award

CallTower’s Microsoft Teams Direct Routing for GCC High recognized for communication innovation
Sherril Hanson

Study by Lytics Finds 47% of Marketers Say End of Third-party Cookies will Have “Large” Impact on Marketing ROI

62% of marketers plan to divert spending to platforms like Facebook, Amazon and Google; Half will double down on owned channels like email marketing
Become a Client

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701

Linkedin Youtube Facebook

Welcome to The Futurum Group

Login to The Futurum Group
Login to Futurum Intelligence Platform
Login to Futurum Labs Research Library

Thank you, we received your request, a member of our team will be in contact with you.