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Insight Type: Industry News

Sherril Hanson

Nexcess Announces Integration with HubSpot to Accelerate Online Growth for Small Businesses

Sherril Hanson

Effective Leadership Path to Hybrid Work Culture: Detailed Analysis Report by Vantage Circle

Vantage Circle has conducted a detailed analysis and survey that the global leaders adopted to navigate effective employee engagement in the hybrid work culture
Sherril Hanson

New Research Shows How Much Fake Reviews Damage Consumer Trust in Google, Amazon and Facebook

Sherril Hanson

Unifonic Launches Rebrand at LEAP 2022

Sherril Hanson

Yext Drives Personalization with AI-Powered Search Solutions for Healthcare Providers and Facilities

By personalizing first- and third-party search experiences with the help of AI, healthcare organizations can identify and address unique patient needs — and increase conversions in the process.
Sherril Hanson

Acxiom Partners with Treasure Data to Future-Proof Cookieless Prospect Marketing

Sherril Hanson

From Customer Experience to Citizen Experience: Global Havas Study Uncovers Shift in Demand

The X Index, Havas CX’s proprietary barometer of customer experience efficiency, shows CX is most meaningful when it combines the best functional service with meeting emotional citizen expectations
Sherril Hanson

Five9 Announces Brand Ambassador Partnership with Rising Star, Professional Golfer Max Homa

The three-time PGA Tour winner will represent the brand during professional golf events and special appearances to help Five9 build brand awareness and customer relationships.
Sherril Hanson

The Race Equ(al)ity Index Partners with Medallia to Help Companies Understand and Benchmark Racial Equity Efforts

The Race Equ(al)ity Index™️ will be powered by Medallia Experience Cloud, helping automate and accelerate efforts to improve racial equality in the technology industry
Sherril Hanson

WorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce

WorkForce Software delivers the latest release of its labor forecasting solution that harnesses the power of AI plus human intelligence, to power smarter decisions, support greater operational agility, and improve the employee experience for global organizations
Sherril Hanson

Zipline and Medallia Partner To Give Field Teams Immediate Access to Data Necessary to Provide The Best Customer Experiences

The integrated solution ensures that guest feedback and insights are operationalized by stores for continual benchmarking and improvement
Sherril Hanson

From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product

Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey
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