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Insight Type: Industry News

Sherril Hanson

Botco.ai Launches BotcoLive, Combining AI Chat and Live Agent Support to Maximize Marketing Contact Resolution

American Family Care, the leading Urgent Care Franchise, to deploy BotcoLive to deliver seamless marketing engagement
Sherril Hanson

Vonage Launches New Brand Campaign To Show Just How ‘Vonage Does That’ By Powering Everyday Interactions

Campaign to educate B2B customers on how Vonage accelerates the world’s ability to connect – continuing to shift brand perception
Sherril Hanson

Premier crypto exchange selects eGain for knowledge-powered customer service

Sherril Hanson

The Journey Behind the Journey: Customer Journey Mapping in Travel

Clint Wheelock
Clint Wheelock

SKEEPERS Acquires MyFeelBack and Mediatech-CX; Launches the Ultimate Low-Code, Omnichannel Customer Feedback Platform, CX Management

Brands such as Nespresso, L’Oreal, Clarins, MetLife, BRP and Hilti among first customers
Sherril Hanson

CareRev transforms customer experience and cures business communications efficiency with Dialpad cloud solutions

Dialpad unified communications drives a 90% improvement in answer rate and enables CareRev to better serve its healthcare professionals and clients during COVID-19 pandemic
Sherril Hanson

AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement

Vonage SMS and Vonage Verify APIs power secure customer connections through all stages of the loan process
Sherril Hanson

Doxim Launches Customer Communications Management (CCM) ROI Calculator

New online analysis tool enables organizations to easily see the value created by a modern, omnichannel CCM solution
Sherril Hanson

NICE Robotic Process Automation Fuels Smarter Automation Discovery and Hyper-Personalized CX With Tailored AI Capabilities

Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate RPA deployment success and boost customer experience
Sherril Hanson

Leading Multinational Wholesaler Deploys Bright Pattern for Omnichannel Customer Experience

The wholesaler known for providing exceptional customer experience uses Bright Pattern Contact Center software for omnichannel customer experience in Latin America
Clint Wheelock
Clint Wheelock

Qualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience

New Framework Enables Employers to Understand and Respond to the Evolving Expectations of Today’s Employees
Clint Wheelock
Clint Wheelock

Amplitude Announces Filing of Registration Statement for Proposed Direct Listing of its Class A Common Stock

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