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Insight Type: Industry News

September 1, 2021

UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX

September 1, 2021

Despite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale

September 1, 2021

IQVIA Launches New A.I.-Powered MI Contact Center For Life Sciences

September 1, 2021

Darlington Building Society Modernises Employee Communications And Customer Engagement With 8×8 XCaaS

September 1, 2021

Botco.ai Launches BotcoLive, Combining AI Chat and Live Agent Support to Maximize Marketing Contact Resolution

September 1, 2021

Vonage Launches New Brand Campaign To Show Just How ‘Vonage Does That’ By Powering Everyday Interactions

September 1, 2021

Premier crypto exchange selects eGain for knowledge-powered customer service

August 31, 2021

The Journey Behind the Journey: Customer Journey Mapping in Travel

August 31, 2021

SKEEPERS Acquires MyFeelBack and Mediatech-CX; Launches the Ultimate Low-Code, Omnichannel Customer Feedback Platform, CX Management

August 31, 2021

CareRev transforms customer experience and cures business communications efficiency with Dialpad cloud solutions

August 31, 2021

AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement

August 31, 2021

Doxim Launches Customer Communications Management (CCM) ROI Calculator

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