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Insight Type: Industry News

Sherril Hanson

Banco ABC Brasil Modernizes Customer Experience with Informatica’s Intelligent Data Management Cloud™

Informatica’s Intelligent Data Management Cloud helps process credit applications 30% faster
Sherril Hanson

ANCYWAX JOINS THE ALIDA PARTNER NETWORK TO TRANSFORM CUSTOMER EXPERIENCES IN AFRICA

Ancywax and Alida will together support organisations in enhancing customer experience through listening and acting on customer feedback
Sherril Hanson

Nextiva Raises $200M from Goldman Sachs Asset Management at a $2.7B Valuation to Fuel Growth of Connected Communications

Funding will accelerate innovation, go-to-market expansion and growth in global markets
Sherril Hanson

SugarCRM Named a Leader in Four Categories in the 2021 CRM Industry Leader Awards

The Annual Awards Program Honors the Leading Vendors in Sales, Marketing, and Customer Service Technologies
Sherril Hanson

HubSpot goes all-in on the UK with first office opening and pledge to grow its hybrid workforce across the country

The $33 billion market cap company is set to start its recruitment drive as early as October 1st, 2021
Sherril Hanson

C3 AI Announces General Availability of C3 AI CRM

The inventors of CRM reinvent CRM
Sherril Hanson

Dentsu expands Merkle MENA with its launch into KSA

Clint Wheelock
Clint Wheelock

Volition Capital Deploys Creatio to Streamline Operational and CRM Workflows with No-Code

Growth-equity firm adopts Creatio’s no-code platform to automate engagement workflows related to potential portfolio companies
Clint Wheelock
Clint Wheelock

CX Tech Leader, Alvaria, Inc. Announces Complete Integration of Recent Aspect and Noble Systems Acquisitions

Full details including product roadmap and directions to be revealed at the Alvaria Customer Experience (ACE) event, Sept 14-16, 2021
Sherril Hanson

Airport CX: Choices, Choices . . . Wait in Line or Read a Book While Sipping a Beverage?

Alex Gaw

Skeepers Group Launches CX Management, A Plug-in to Rationalize Customer Feedback

Brands like Nespresso, L’Oreal, and MetLife Are Early Adopters
Clint Wheelock
Clint Wheelock

New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation

Up to 1.2 million American Contact Center Agents Leave Their Job Each Year, Citing Lack of Training, Technology and Career Growth
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