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Insight Type: Industry News

Sherril Hanson

Verint Named a Leader in the IDC MarketScape for Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment

Sherril Hanson

Qualtrics Named One of Fast Company’s ‘Brands That Matter’

New recognition program honors companies and nonprofits that give people compelling reasons to care about them — and offer inspiration for others
Sherril Hanson

Enhanced Mobility, Project Management, Finance Tools and User Experience Highlight Latest Unanet Release

Architecture, engineering firms and government contractors benefit from customer-driven product upgrades
Sherril Hanson

Vikrant Chowdhary Joins CleverTap as Company’s First-ever Chief Growth Officer

Enterprise tech business leader Chowdhary will lead the company’s global growth charter, integrating all go-to-market (GTM) efforts
Sherril Hanson

Sprinklr Industry Benchmarking Reports Reveal Best Practices for Improving Digital Customer Experiences

Analyzing the state of Unified-CXM across 5 industries: retail, technology, food & beverage, media & entertainment, and the pharmaceutical industry
Sherril Hanson

Half of enterprises cannot trust their CRM data for a single source of truth on customers

Independent research shows firms are lacking basic data management capabilities; CRM data is of limited use
Sherril Hanson

Yellow.ai’s New Executive Hires and Offices Add to US Expansion Push as Demand for CX Automation Grows

CX Automation Leader on Hiring Spree to Support 470% Conversational AI Growth Further Powered by $78M in Funding
Sherril Hanson

SAP Hires Ritu Bhargava as Chief Product Officer for SAP Customer Experience; Bob Stutz Retiring After a Trailblazing Career in the Tech Industry

Sherril Hanson

LiveVox Announces Workforce Management Solution to Address Today’s Biggest Challenges in the Contact Center

The cutting-edge, simplified approach to workforce management will enhance LiveVox’s CCaaS offering, creating a comprehensive, one-stop platform for its customers
Sherril Hanson

LivePerson named to Newsweek’s list of the Most Loved Workplaces for 2021

Conversational AI leader ranked #46 among 100 U.S. companies recognized for employee sentiment and satisfaction
Sherril Hanson

Top Global Brands Trust Qualtrics to Create Personalized Experiences for Customers and Employees in Q3, Fueling Record Company Financial Results

Sherril Hanson

Achievers Recognizes ‘Elite 8’ Companies with Exceptional Employee Engagement

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