Insight Type: Industry News

Average CX quality of banks improves from 2020; NAB and Suncorp leapfrog into the “good” category
A new strategic alliance will combine over 20-year of service experience and an award-winning no-code workflow automation platform to enable more businesses around the globe to scale and grow.
Report Also Surveys Personalization and Privacy Issues
Company noted for Customer Experience capabilities and services in Digital Operations, AI/Analytics, Work from Home, Social Media CX
With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey
Vonage Communications Platform (VCP) Service Revenues Grew 25% Year over Year
Airship’s survey of more than 9,000 consumers exposes key shifts in consumer behavior with regional and generational differences spotlighting retail’s future

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