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Insight Type: Industry News

November 22, 2021

Genesys Names Wesley Story Chief Information Officer

November 22, 2021

NICE Adds Powerful Innovations to Optimize Workforce Management and Improve Experiences for Digital Consumers

November 22, 2021

Ericsson to acquire Vonage for USD 6.2 billion to spearhead the creation of a global network and communication platform for open innovation

November 22, 2021

Salesforce Report: Rising Shopper Expectations Put Pressure on Brands and Retailers to Redefine Customer Engagement Strategies

November 19, 2021

Genesys Positioned as a Major Player in IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment

November 19, 2021

Braze Announces Closing of Initial Public Offering

November 19, 2021

Vodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience

November 19, 2021

InMoment Wins 2021 Best CX Partner (Technology or Advisory)

November 19, 2021

Customer Relationship Management in Travel & Hospitality

November 18, 2021

The Spotler Group Acquires Highly Rated UK B2C Vendor Pure360

November 18, 2021

Aircall Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500â„¢

November 18, 2021

Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

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