Category: Mobile Devices

Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes
Futurum analyst Michael Diamond discusses Apple rumored to be moving its iPhone to a subscription service model and why that’s a smart move for the company. He also explores the Device-as-a-Subscription market in general, as well as what this might mean for Apple moving forward.
The Wireless Operator Moved Its Top Customer Care Executive to Its Enterprise Group to Bring a New Focus to That Division
Mobile Usage Numbers Are Rising, and So Are Customers’ Expectations for Experience and Satisfaction
Mobile Features Will Allow Brands to Connect With Customers Anywhere
After much debate, the French Consumer Fraud Group has fined Apple 25 million euros for throttling its iPhones. Small fine, but a big step for consumers.