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Category: Enterprise Software & Digital Workflows

February 26, 2020

Poly’s Poly Lens Aims to Increase Collaboration Space Adoption, Simplify IT Ops

The launch of Poly’s Poly Lens offering was announced earlier this month in Amsterdam at Integration Systems Europe (ISE) 2020, the world’s largest show focused on AV and systems integration....
February 26, 2020

Salesforce Q4 Results Include Surprise as Co-CEO Keith Block Resigns

Salesforce announced its fiscal Q4 earnings which delivered on revenue and earnings while also seeing co-CEO Keith Block resign and another big acquisition....
Cisco Collaboration Analyst Summit Reveals a Critical and Necessary Shift
February 11, 2020

Cisco Collaboration Analyst Summit Reveals a Critical and Necessary Shift

Cisco revealed its plans for its collaboration business in 2020 moving towards a platform business differentiated on data, security and experience....
February 7, 2020

Zendesk & Trends in Customer Experience–Futurum Tech Podcast Interview Series

In this special episode of the Futurum Tech Podcast, The Interview Series, Daniel Newman welcomes Zendesk’s Shawna Wolverton, SVP of Product, and Sarah Reed, CX Leader/Event Creator. Together, they discussed...
February 5, 2020

HPE Expands Security Portfolio With Acquisition Of Scytale

HPE continues its cloud native expansion acquiring Scytale, a company that focuses on application to application identity management....
Digital Transformation Audit Should Be a Yearly Thing
January 16, 2020

5 Steps To Audit Your Digital Transformation Efforts

Performing a digital transformation audit as an annual task—at minimum—would be a worthwhile investment in your organization. Here are 5 steps to reviewing your digital transformation efforts to stay ahead...
January 14, 2020

Samsung XCover Pro + Microsoft Teams = Retail Workforce Innovation

At NRF 2020, Samsung launched the XCover Pro mobile device. Partnering with Microsoft, the new device embeds Microsoft Teams pushing retail innovation....
January 6, 2020

Cisco Investments: Capturing Innovation through the Start-up Ecosystem

Cisco recently held its Press and Analyst Day highlighting the company’s overall vision and strategy in key areas integral to the Internet for the Future initiative, including a session on...
January 6, 2020

Discussing Customer Data Platforms with Des Cahill from Oracle–Futurum Tech Podcast Interview Series

In this episode of the Futurum Tech Podcast Interview Series, Daniel Newman sat down with Des Cahill, Chief Marketing Officer of Oracle CX. Together, they went over what makes Oracle’s...
December 9, 2019

Experience 2030: The Future of Customer Experience is Now–Futurum Tech Podcast

In this episode of the Futurum Tech Podcast, fellow analyst Fred McClimans and I took a quick run through our recently published research report done in partnership with SAS, Experience...
AI and CRM? Will Customer Management Get Easier?
October 24, 2019

AI and CRM: Will Customer Management Get Easier?

If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI...
September 27, 2019

Intelligent Enterprise for the High Tech Industry

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