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Category: Enterprise Software, & Digital Workflows

Cisco Collaboration Analyst Summit Reveals a Critical and Necessary Shift
Daniel Newman

Cisco Collaboration Analyst Summit Reveals a Critical and Necessary Shift

Cisco revealed its plans for its collaboration business in 2020 moving towards a platform business differentiated on data, security and experience.
Daniel Newman

Zendesk & Trends in Customer Experience–Futurum Tech Podcast Interview Series

In this special episode of the Futurum Tech Podcast, The Interview Series, Daniel Newman welcomes Zendesk’s Shawna Wolverton, SVP of Product, and Sarah Reed, CX Leader/Event Creator. Together, they discussed the latest trends in customer experience, what customer experience leaders should think about for years ahead, and more.
Daniel Newman

HPE Expands Security Portfolio With Acquisition Of Scytale

HPE continues its cloud native expansion acquiring Scytale, a company that focuses on application to application identity management.
Digital Transformation Audit Should Be a Yearly Thing
Daniel Newman

5 Steps To Audit Your Digital Transformation Efforts

Performing a digital transformation audit as an annual task—at minimum—would be a worthwhile investment in your organization. Here are 5 steps to reviewing your digital transformation efforts to stay ahead of disruption and drive important change in your company.
Daniel Newman

Samsung XCover Pro + Microsoft Teams = Retail Workforce Innovation

At NRF 2020, Samsung launched the XCover Pro mobile device. Partnering with Microsoft, the new device embeds Microsoft Teams pushing retail innovation.
Ron Westfall

Cisco Investments: Capturing Innovation through the Start-up Ecosystem

Cisco recently held its Press and Analyst Day highlighting the company’s overall vision and strategy in key areas integral to the Internet for the Future initiative, including a session on its Corporate Development and Investments.
Daniel Newman

Discussing Customer Data Platforms with Des Cahill from Oracle–Futurum Tech Podcast Interview Series

In this episode of the Futurum Tech Podcast Interview Series, Daniel Newman sat down with Des Cahill, Chief Marketing Officer of Oracle CX. Together, they went over what makes Oracle’s customer data platform (CDP) stand out from the competition, as well as what’s in store for the future of this type of platform.
Shelly Kramer

Experience 2030: The Future of Customer Experience is Now–Futurum Tech Podcast

In this episode of the Futurum Tech Podcast, fellow analyst Fred McClimans and I took a quick run through our recently published research report done in partnership with SAS, Experience 2030: The Future of Customer Experience is Now. We also talked about Russian hackers, China’s crackdown on deepfakes and fake news, employees who want to get Away from the trendy DTC luggage company, TikTok’s speedy settlement of the lawsuit on children’s data, and Toys ‘R Us and the brand’s new non-store store that may or not be kind of creepy. Join us for a listen, and if you’ve not yet hit the ‘subscribe’ button do, you won’t be sorry.
AI and CRM? Will Customer Management Get Easier?
Daniel Newman

AI and CRM: Will Customer Management Get Easier?

If customer experience is the center of digital transformation, customer relationship management (CRM) must be central to managing that experience. The following are a few ways companies are using AI with their CRM platforms to improve customer management and how software companies are creating solutions to meet the needs of their customers.
Daniel Newman

Intelligent Enterprise for the High Tech Industry

Daniel Newman

Intelligent Enterprise for the Retail Industry

Voice Technology and CRM: A New Partnership?
Daniel Newman

Voice Technology and CRM: A New Partnership?

Voice technology is about to become a big component to powering CRM with companies like Salesforce and Microsoft betting on the impact of voice technology, AI and chatbots for CRM.
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