Category: Enterprise Applications

AI-Powered Tools Enable Seamless Customer Interactions and Modern Back-End Experiences
The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences.
Acquisition to Deepen Zendesk’s Workforce Engagement Management Capabilities, Support CX Quality Improvements
Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and digital agent performance.
In our latest Research Brief, Accelerating Integration Modernization with Composable Development, completed in partnership with Tray.io, we cover the factors that contribute to a fragmented and constrained technology stack and development environment, the development approach that delivers results and value quickly and efficiently, and the markers of a technology development framework that prioritizes continuous improvement and the integration of AI and automation.
The Futurum Group’s Daniel Newman is joined by Pega’s Peter van der Putten for a conversation on AI in 2024, including insights on ethics, governance and the hype around generative AI.
Generative AI, Consolidation of Technology Stacks, and a Shift to Consumption-Based Pricing Will Emerge In 2024
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers.
The Futurum Group’s Daniel Newman is joined by Tray.io CEO and Co-Founder, Rich Waldron, to discuss the company’s mission to deliver the intelligent autonomous enterprise, enabling organizations to transform every business process using AI.
New Service Offerings Are Designed to Assist Companies with Maximizing ROI with Automation Deployments
Keith Kirkpatrick, Research Director with The Futurum Group, covers Automation Anywhere’s announcement of new benchmarking services designed to help companies maximize their automation investments.
In our latest research brief, Where You Build and Run Your Applications Matters, done in partnership with Amazon Web Services (AWS), we analyze how hyperscalers’ infrastructure should be a key consideration for organizations placing applications in public clouds.
The IBM Partner Plus Program Is Being Expanded to Provide More Access to IBM Resources and Education as It Works to Help Service Partners Expand Their Service Revenue Streams
Todd R. Weiss, Senior Analyst with The Futurum Group, shares his insights about how the IBM Partner Plus program will help partners grow more services revenue as customers require more expertise and education about generative AI, watsonx, and more.
The Futurum Group’s Daniel Newman is joined by AWS’s Tom Godden, Director, AWS Enterprise Strategy for a conversation on cloud infrastructure, key considerations decision makers should have when choosing a cloud provider for their application, and how AWS has differentiated their capabilities and offerings for the unique needs of their customers.
Khozema Shipchandler Appointed CEO to Replace Jeff Lawson, and Jeff Epstein Appointed as Chair of Twilio Board
Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of a CEO change at Twilio and discusses how that change might help to underscore more confidence in the company among investors and customers.
The Use of Copilot Promises to Smooth the Pain Point of Survey Response Summary
Sherril Hanson, Senior Analyst at The Futurum Group, looks at new enhancements coming to Microsoft Viva, including the announcement of a private preview launch of Microsoft Copilot in Viva Glint.

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