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Category: Enterprise Applications

AI-Powered Agents for Omnichannel Support, Enhanced Agent Copilot, Voice, and Agent Builder Announced at the Company’s Inaugural AI Summit
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Zendesk, and discusses the benefits for its customers. He also discusses the company’s solid outcomes-based pricing model.
Jennifer Stockton and Courtney Finger share how Smartsheet transformed Conga's marketing operations from "chaos to collaboration," highlighting the pivotal role of Smartsheet in streamlining processes and enhancing creativity at scale.
Company’s ENGAGE Announcements Focus on New Platform Features, AI Tools, and Integrations
Keith Kirkpatrick, Research Director at The Futurum Group shares his insights into the new announcements from Smartsheet, and discusses the benefits for its customers. He also discusses the company’s embrace of a new pricing model.
MongoDB Is Positioning Itself as the AI-Era Database, Emphasizing Developer Experience, Application Modernization, and a Robust Partner Ecosystem
Nick Patience and Steven Dickens share their insights on how MongoDB 8.0 is driving application modernization through AI, improved performance, and partnerships. Learn how enterprises are embracing this shift to modernize legacy systems.
Keith Kirkpatrick, Research Director at The Futurum Group, shares his insights on the proliferation of AI agents, and discusses the key elements vendors must consider to drive customer adoption and additional revenue from these new offerings.
Zendesk Launches a Global Venture Fund to Back AI Startups, Accelerating Customer and Employee Experience Advancements Through Strategic Investments in Companies Such as PolyAI and unitQ
Keith Kirkpatrick, Research Director at The Futurum Group, shares insights on Zendesk’s new venture fund, launched to support AI-driven startups such as PolyAI and unitQ, aiming to revolutionize customer experience through cutting-edge technology.
In Episode 232 of The Six Five Podcast, Daniel Newman and Patrick Moorhead share insights on Apple’s Glowtime event, Oracle's partnership with AWS, and OpenAI’s massive valuation and how it’s shaping the tech industry.
In this episode, Futurum Group Research Director Keith Kirkpatrick discusses the key highlights, areas of emphasis, and takeaways from Dreamforce, including Agentforce, Data Cloud enhancements, and the Agentforce Partner Network.
Dion Hinchcliffe, VP of CIO Practice at The Futurum Group, shares insights on the AI industry's current state, exploring the generative AI bubble, talent shortages, and success stories like Palantir, offering CIOs a balanced view of AI’s future.
In this episode of the Six Five Podcast - Marketing: Art and Science, we discuss the big impacts that the right blend of art and science in UiPath marketing is making towards pipeline and revenue and how the company is leveraging generative AI to improve the customer experience and sales-marketing relationship.
Reimagining Agentforce with AI and Cloud Power
Keith Kirkpatrick and Paul Nashawaty with The Futurum Group share insights on the many Dreamforce announcements, focused largely on Agentforce AI, enhancements to Data Cloud, and improvements to other Salesforce applications.
In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick is joined by Robert Kramer, VP and principal analyst at Moor Insights & Strategy, and Guy Currier, CTO at Visible Impact, to discuss the announcements and experiences from Oracle CloudWorld and NetSuite SuiteWorld.