New Enhancements Touch on Key Parts of EX – Development and Communication
Sherril Hanson, senior analyst at The Futurum Group, shares her insights into Microsoft’s latest Viva enhancements, which are aimed at two crucial pieces of employee experience: communications and development.
New User Segments To Receive Access To Content-Focused Generative AI Tools
Keith Kirkpatrick, Research Director at The Futurum Group, covers Adobe’s expansion into the Chromebook market and discusses the benefits the company will generate by making its software available to new customer segments.
Use Cases in Talent Acquisition and Talent Intelligence Are First Out the Door With Much To Follow
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on SAP’s use of AI across the SuccessFactors HXM suite and offers key takeaways from the recent SuccessConnect conference.
Zendesk AI Incorporates Contextual and Vertical Data To Improve Relevant Engagements
Keith Kirkpatrick, Research Director at The Futurum Group, covers Zendesk’s generative AI announcements and discusses how the company’s focus on delivering intelligent automation helps customers quickly realize cost savings and efficiency goals.
Midmarket Customers to Benefit from Integrated Generative AI Functionality Without the Need for Prompt Engineering
Keith Kirkpatrick, Research Director at The Futurum Group, covers SugarCRM’s generative AI announcements and highlights the company’s five-layer approach to deploying the technology responsibly and effectively.
New Tools Designed To Empower Teams and Accelerate Enterprise Productivity Gains
Keith Kirkpatrick, Research Director at The Futurum Group, covers Automation Anywhere’s new generative AI enhancements to its automation platform and highlights the company’s focus on targeting repetitive task use cases.
The Futurum Group Interviews Beekeeper CEO Cristian Grossman and CPO Kees de Vos
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Beekeeper about frontline worker trends, challenges, and the technologies that can help remove pain points.
New Employee Assessment Use Case Might Spur Discussions on Trust and Transparency
Keith Kirkpatrick, Research Director at The Futurum Group, covers Workday’s announcement of generative AI functionality being embedded across finance and HR workflows, and discusses the importance of trust and transparency in an enterprise setting.
Access to the Full Workhuman Platform Will Be Easier as Part of Users’ Workflow
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on Workhuman’s latest Microsoft Teams integration, which promises easy access to the full Workhuman platform, and explores the latest HWI.
Enhancements Help Enterprises Drive Productivity, Reduce Costs, and Improve EX and CX
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s Now Platform Vancouver Release and discusses the Now Assist generative AI strategy, pricing, and first-mover status among platform vendors.
Zoom Enhances Its Offering With Workforce and Quality Management
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Zoom’s launch of Workforce Engagement Management, which includes both Zoom Workforce Management and Zoom Quality Management.
Infusion of AI-Powered Workflows Improve Efficiency and Engagement for Providers and Patients
Keith Kirkpatrick, Research Director at The Futurum Group, covers Oracle’s EHR enhancements, including open APIs and a clinical digital assistant, and discusses why integration and data security will be paramount to the platform’s success.
