Enhanced Feature Sets Plus Platform-wide Use of AI Set Up Intuit To Target Larger Companies
Keith Kirkpatrick, Research Director at The Futurum Group, covers Intuit’s launch of QuickBooks Bill Pay and discusses how this solution, along with the vendor’s use of AI, is setting up the company to target larger customers.
Limited-Feature License Enables Cost Efficiency and Greater Platform Use Across the Enterprise
Keith Kirkpatrick, research director at The Futurum Group, covers NetSuite’s announcement of a limited-feature NetSuite Warehouse Management license, and discusses how this can help NetSuite drive greater use of its suite across the enterprise.
Topics Include European Consumers and Brands, Perception Gap Between HR and Employees, and Recognition at Work
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of new and recent CX research findings from Twilio, Leapsome, and Workhuman in collaboration with Gallup.
ADP Unveils Fund, Orquesta Secures More Capital, and Nexusflow Lands Seed Fund
Alex Gaw, contributing analyst at The Futurum Group, provides a roundup of the latest CX new launch and funding news involving ADP, Orquesta, and Nexusflow.
As Employee Usage of AI Apps Accelerates, Shadow AI Can Provide Visibility Into Trends and Educate on Risk
Keith Kirkpatrick, research director, and senior analyst, and Sherril Hanson, senior analyst, at The Futurum Group share insights into the new WalkMe for Shadow AI solution, which provides guardrails and guidance within an employee’s flow of work.
ERP Vendor Leveraging Traditional and Generative AI Across Entire Suite
Keith Kirkpatrick, research director at The Futurum Group, covers NetSuite’s product and feature announcements from SuiteWorld 2023 and discusses the company’s Suite Up approach to growth.
In this episode of Enterprising Insights, Futurum Group Research Directors Keith Kirkpatrick and Mark Beccue, discuss the use of generative AI within enterprise software platforms, and the implications for vendors and customers.
New Enhancements Touch on Key Parts of EX – Development and Communication
Sherril Hanson, senior analyst at The Futurum Group, shares her insights into Microsoft’s latest Viva enhancements, which are aimed at two crucial pieces of employee experience: communications and development.
New User Segments To Receive Access To Content-Focused Generative AI Tools
Keith Kirkpatrick, Research Director at The Futurum Group, covers Adobe’s expansion into the Chromebook market and discusses the benefits the company will generate by making its software available to new customer segments.
Use Cases in Talent Acquisition and Talent Intelligence Are First Out the Door With Much To Follow
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on SAP’s use of AI across the SuccessFactors HXM suite and offers key takeaways from the recent SuccessConnect conference.
Zendesk AI Incorporates Contextual and Vertical Data To Improve Relevant Engagements
Keith Kirkpatrick, Research Director at The Futurum Group, covers Zendesk’s generative AI announcements and discusses how the company’s focus on delivering intelligent automation helps customers quickly realize cost savings and efficiency goals.
Midmarket Customers to Benefit from Integrated Generative AI Functionality Without the Need for Prompt Engineering
Keith Kirkpatrick, Research Director at The Futurum Group, covers SugarCRM’s generative AI announcements and highlights the company’s five-layer approach to deploying the technology responsibly and effectively.
