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Category: Employee Experience

Employee Experience Technology Provides Stability Amid Uncertainties
Sherril Hanson

Market Insight Report: Employee Experience Technology Provides Stability Amid Uncertainties

In our latest Market Insight Report, Employee Experience Technology Provides Stability Amid Uncertainties, we detail each of the forces shaping the employee experience market, top challenges in the employee experience market, solutions that support employee experience, and the top five trends to watch.
Experience Unveiled: Talking with SAP SuccessFactors Chief Scientist, Dr. Autumn Krauss
Sherril Hanson

Experience Unveiled: Talking with SAP SuccessFactors Chief Scientist, Dr. Autumn Krauss

Sherril Hanson, Senior Analyst at The Futurum Group is joined by SAP SuccessFactors’ Chief Scientist, Dr. Autumn Krauss, for a conversation on employee experience, including how the view of EX has evolved and thoughts on its evolution.
RingCentral Releases RingCentral Events
Craig Durr

RingCentral Releases RingCentral Events

A Seamless All-in-One Platform for Virtual and Physical Conferencing
Craig Durr, Research Director at The Futurum Group, highlights RingCentral's strategic launch of RingCentral Events, its global events platform, as a major leap in event management.
Sherril Hanson

AI-First Contact Center Solution RingCX Now Generally Available

RingCentral Announced the RingCX Milestone in Addition to a New Workforce Engagement Management Offering Currently in Beta
Sherril Hanson, Senior Analyst at The Futurum Group, shares her thoughts on the now generally available RingCentral’s RingCX solution, a native AI-first contact center solution that is powered by RingSenseAI.
WalkMe's Q3 2023: Record Non-GAAP Operating Income Achieved
Daniel Newman and Sherril Hanson

WalkMe’s Q3 2023: Record Non-GAAP Operating Income Achieved

WalkMe Continues to Execute On Its Plan, Reaching Profitability Ahead of Schedule
Daniel Newman and Sherril Hanson of The Futurum Group cover WalkMe’s Q3 2023 earnings. The company continues to show strong progress against its objectives, accomplishing operational efficiencies and reaching financial milestones.
Zendesk Helps Companies Give Employees a Smoother Workday Experience
Sherril Hanson

Zendesk Helps Companies Give Employees a Smoother Workday Experience

Omnichannel Support, Issue Identification, and Provision of Self-Service Opportunities Help Support a Positive Employee Experience
Sherril Hanson, Senior Analyst at The Futurum Group, chats with Josh Bean, Zendesk’s employee experience business lead, about the company’s progress in expanding employee experience solutions, which will result in an improved workday experience.
Sherril Hanson

15Five Announces New Platform Enhancements

Spark AI, HR Outcomes Flywheel, and HR Outcomes Dashboard Enhancements Will Deliver Much Needed Support to Managers and HR Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into strategic performance management platform provider 15Five’s latest platform enhancements, designed to support strategic HR.
FOUNT Global’s SaaS Platform Fights Workplace Friction
Sherril Hanson

FOUNT Global’s SaaS Platform Fights Workplace Friction

FOUNT’s Platform Focuses on Finding Those Work Moments That Result in Employee Dissatisfaction and Loss of Productivity
Sherril Hanson, Senior Analyst at The Futurum Group, chats with FOUNT Global cofounders to learn more about the company’s SaaS platform, which is designed to identify work friction points and prioritize areas of focus that will be most impactful.
New Employee Experience Research from Qualtrics
Sherril Hanson

New Employee Experience Research from Qualtrics

The 2024 Employee Experience Trends Report Unveils Challenges for HR and Other Corporate Leaders
Sherril Hanson, Senior Analyst at The Futurum Group, digs into the data coming out of the new Qualtrics 2024 Employee Experience Trends Report that covers topics such as new employee engagement and attitudes toward AI and other technologies.
Sherril Hanson

Webex Introduces AI Capabilities for Contact Center Agent Support

AI Will Be Used to Reduce Contact Center Agent Burnout and Enhance Efficiency
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights into Cisco Webex contact center-related announcements at WebexOne. AI will be used to reduce contact center agent burnout and enhance efficiency.
Frontline Worker Experience Interview with Dr. Benjamin Granger
Sherril Hanson

Frontline Worker Experience: Interview with Dr. Benjamin Granger

Companies Such as Southwest Airlines Are Using Qualtrics CrossXM to Support Frontline Workers
Sherril Hanson, Senior Analyst at The Futurum Group, interviews Dr. Ben Granger, chief workplace psychologist at Qualtrics, and shares insights into how Southwest Airlines is supporting frontline workers and the increased focus on this labor segment.
Low-Code/No-Code Development Platforms: Democratizing and Speeding Application Development Via Code Abstraction Tools - Enterprising Insights, Episode 2
Keith Kirkpatrick

Low-Code/No-Code Development Platforms: Democratizing and Speeding Application Development Via Code Abstraction Tools – Enterprising Insights, Episode 2

In this episode of Enterprising Insights, The Futurum Group's Research Director Keith Kirkpatrick is joined by Clint Wheelock discuss low-code/no-code development platforms, and discuss the benefits, challenges, and key players in the market.
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