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Category: Employee Experience

Microsoft Copilot in Viva Glint Heading to Private Preview
Sherril Hanson

Microsoft Copilot in Viva Glint Heading to Private Preview

The Use of Copilot Promises to Smooth the Pain Point of Survey Response Summary
Sherril Hanson, Senior Analyst at The Futurum Group, looks at new enhancements coming to Microsoft Viva, including the announcement of a private preview launch of Microsoft Copilot in Viva Glint.
WalkMe Analyst Day Recap: Putting DAP Front and Center
Keith Kirkpatrick

WalkMe Analyst Day Recap: Putting DAP Front and Center

Successful Adoption of Digital Technology Requires Visibility and Control Over Users and Actions
Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI.
Salesforce to Acquire Incentive Compensation Management Provider Spiff
Keith Kirkpatrick

Salesforce to Acquire Incentive Compensation Management Provider Spiff

CRM Giant Acquires Another Ecosystem Tool
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its customers.
Verint’s Bots Provide Time and Cost Savings
Sherril Hanson

Verint’s Bots Provide Time and Cost Savings

Verint’s Analyst Days Provided Insights into Its Growing Number of Specialized Bots
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Verint’s Analyst Days event, including information shared about the company’s growing number of specialized bots.
ServiceNow to Acquire Task Mining Company UltimateSuite
Keith Kirkpatrick

ServiceNow to Acquire Task Mining Company UltimateSuite

Granular Visibility of Work Processes Helps to Drive Efficient Workflow Automation and Use of AI
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity.
HR Professionals Under Pressure to Prove Worth of Program Spend
Sherril Hanson

HR Professionals Under Pressure to Prove Worth of Program Spend

New Research from People Management Software Provider Lattice Shows a Disconnect Between C-Suite and Human Resources
Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent research from people management software provider Lattice that points to a disconnect between HR teams and C-level executives.
Experience Unveiled: Talking with Workhuman's President, Tom Libretto
Sherril Hanson

Experience Unveiled: Talking with Workhuman’s President, Tom Libretto

Sherril Hanson, Senior Analyst at The Futurum Group, is joined by Tom Libretto, President of Workhuman to discuss employee experience and the ROI of employee rewards and recognition.
Genesys Cloud Workforce Engagement Management Showing Strong Growth
Sherril Hanson

Genesys Cloud Workforce Engagement Management Showing Strong Growth

WEM Customer Numbers Are Growing and Usage Is Deepening
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Genesys’ annual update on its Workforce Engagement Management solution, which has been showing steady customer growth and deepening usage.
Craig Durr and Sherril Hanson

Zoom Introduces Zoom Surveys

Solution Can Be Leveraged with Both Employees and Customers
Craig Durr and Sherril Hanson of The Futurum Group underscore the strategic addition of Zoom Surveys to enhance workflow and user engagement.
ServiceNow Announces Strategic Collaboration Agreement with AWS
Keith Kirkpatrick

ServiceNow Announces Strategic Collaboration Agreement with AWS

ServiceNow and AWS Agreement Enables ServiceNow’s Solutions to be Available in the AWS Marketplace
Keith Kirkpatrick, Research Director at The Futurum Group, covers the agreement between ServiceNow and AWS to collaborate on domain-specific generative AI solutions and make ServiceNow’s offerings available in the AWS marketplace.
Acknowledging the Impact of Agent Experience on Customer Experience
Keith Kirkpatrick

Acknowledging the Impact of Agent Experience on Customer Experience

In our latest Research Brief, Acknowledging the Impact of Agent Experience on Customer Experience, completed in partnership with Local Measure, we discuss the drivers of agent frustration and burnout, the benefits of implementation new technology such as AI to better support agents and enable greater automation, and the advantages provided by the use of a modern, cloud-based contact center solution that can integrate and activate technology that creates better experiences and outcomes for both agents and customers.
ServiceNow Launches Expansion to Now Assist Generative AI Offerings
Keith Kirkpatrick

ServiceNow Launches Expansion to Now Assist Generative AI Offerings

New Generative AI Enhancements Help Remove Barriers Among Humans, Information, and Workflows
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s latest generative AI enhancements, including Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management.
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