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Category: Employee Experience

ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow
Keith Kirkpatrick

ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow

Training and Certification Offering Designed for Both ServiceNow and Industry Needs
Keith Kirkpatrick, Research Director with The Futurum Group, discusses the demand for industry-wide technology skills training and highlights how RiseUp with ServiceNow is helping to address those needs.
Next Generation of the Perceptyx People Insights Platform Is Released
Sherril Hanson

Next Generation of the Perceptyx People Insights Platform Is Released

Enhancements Focus on the Use of AI for More Powerful, Focused, and Data-Enriched Insights and Analytics
Sherril Hanson, Senior Analyst at The Futurum Group, shares her insights on the next generation of the Perceptyx People Insights Platform, which focuses on the use of AI for more powerful, focused, and data-enriched insights and analytics.
ADP Introduces ADP Assist for HR Productivity and Decision Making
Keith Kirkpatrick and Sherril Hanson

ADP Introduces ADP Assist for HR Productivity and Decision Making

ADP Assist Solution Goes Across Multiple ADP Platforms
Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity, decision making, and daily task efficiencies.
Cisco: Supporting Employee Experience through IT
Sherril Hanson

Cisco: Supporting Employee Experience through IT

Cisco’s IT Strategy Focuses on User Experience, Agile Ways of Working and AI & the Cloud
Sherril Hanson, Senior Analyst at the Futurum Group, provides insights into how Cisco’s IT supports a positive employee experience, particularly how the company’s focus on user experience has resulted in more friction-free moments and processes.
Experience Unveiled: A Conversation with Beekeeper CEO Cristian Grossmann, focused on Frontline EX
Sherril Hanson

Experience Unveiled: A Conversation with Beekeeper CEO Cristian Grossmann, focused on Frontline EX

On this episode of Experience Unveiled, Sherril Hanson, Senior Analyst at The Futurum Group, is joined by Cristian Grossmann, CEO of Beekeeper to discuss how to best support frontline workers and new frontline-focused research recently published.
Improving HR Processes Via an Easy Document Management System
Keith Kirkpatrick

Improving HR Processes Via an Easy Document Management System

The Futurum Group’s latest research brief, Improving HR Processes Via an Easy Document Management System, completed in partnership with PXMSoft, a Gavdi Group Company, discusses the key challenges facing HR departments undergoing a digital transformation, along with specific steps leaders can take to ensure that HR records are secure, accessible, and compliant with all regulatory requirements.
Zenarate’s AI Coach Takes Aim at Contact Center Training Gaps
Keith Kirkpatrick and Sherril Hanson

Zenarate’s AI Coach Takes Aim at Contact Center Training Gaps

Zenarate’s Training Solution Helps Agents Prepare for Success, Keep Skills Fresh and Relevant, and Support a Better Customer Experience
Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language role play and skills coaching.
Employee Experience: A Look Back and A Look Ahead
Sherril Hanson

Employee Experience: A Look Back and A Look Ahead

Solid Progress, But What Will Be the Reality in 2024?
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 employee experience trends as well as a look ahead at what to expect in 2024.
Market Insight Report Breaking Down Generic Versus Specialized ERP Software
Keith Kirkpatrick

Market Insight Report: Breaking Down Generic versus Specialized ERP Software

In our latest report, Market Insight Report: Breaking Down Generic versus Specialized ERP Software, we provide a comparison of generic ERP software versus specialized solutions, detail factors that should be considered when evaluating an ERP solution and provide a representative sample of several specific ERP vendors’ solutions, describing their target customers, features, and positioning.
Microsoft Copilot in Viva Glint Heading to Private Preview
Sherril Hanson

Microsoft Copilot in Viva Glint Heading to Private Preview

The Use of Copilot Promises to Smooth the Pain Point of Survey Response Summary
Sherril Hanson, Senior Analyst at The Futurum Group, looks at new enhancements coming to Microsoft Viva, including the announcement of a private preview launch of Microsoft Copilot in Viva Glint.
WalkMe Analyst Day Recap: Putting DAP Front and Center
Keith Kirkpatrick

WalkMe Analyst Day Recap: Putting DAP Front and Center

Successful Adoption of Digital Technology Requires Visibility and Control Over Users and Actions
Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI.
Salesforce to Acquire Incentive Compensation Management Provider Spiff
Keith Kirkpatrick

Salesforce to Acquire Incentive Compensation Management Provider Spiff

CRM Giant Acquires Another Ecosystem Tool
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its customers.
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