Category: Employee Experience

Cisco’s IT Strategy Focuses on User Experience, Agile Ways of Working and AI & the Cloud
Sherril Hanson, Senior Analyst at the Futurum Group, provides insights into how Cisco’s IT supports a positive employee experience, particularly how the company’s focus on user experience has resulted in more friction-free moments and processes.
On this episode of Experience Unveiled, Sherril Hanson, Senior Analyst at The Futurum Group, is joined by Cristian Grossmann, CEO of Beekeeper to discuss how to best support frontline workers and new frontline-focused research recently published.
The Futurum Group’s latest research brief, Improving HR Processes Via an Easy Document Management System, completed in partnership with PXMSoft, a Gavdi Group Company, discusses the key challenges facing HR departments undergoing a digital transformation, along with specific steps leaders can take to ensure that HR records are secure, accessible, and compliant with all regulatory requirements.
Zenarate’s Training Solution Helps Agents Prepare for Success, Keep Skills Fresh and Relevant, and Support a Better Customer Experience
Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language role play and skills coaching.
Solid Progress, But What Will Be the Reality in 2024?
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into 2023 employee experience trends as well as a look ahead at what to expect in 2024.
In our latest report, Market Insight Report: Breaking Down Generic versus Specialized ERP Software, we provide a comparison of generic ERP software versus specialized solutions, detail factors that should be considered when evaluating an ERP solution and provide a representative sample of several specific ERP vendors’ solutions, describing their target customers, features, and positioning.
The Use of Copilot Promises to Smooth the Pain Point of Survey Response Summary
Sherril Hanson, Senior Analyst at The Futurum Group, looks at new enhancements coming to Microsoft Viva, including the announcement of a private preview launch of Microsoft Copilot in Viva Glint.
Successful Adoption of Digital Technology Requires Visibility and Control Over Users and Actions
Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI.
CRM Giant Acquires Another Ecosystem Tool
Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s planned acquisition of automated incentive commission management software vendor Spiff and discusses how the deal will benefit Salesforce and its customers.
Verint’s Analyst Days Provided Insights into Its Growing Number of Specialized Bots
Sherril Hanson, Senior Analyst at The Futurum Group, shares insights from Verint’s Analyst Days event, including information shared about the company’s growing number of specialized bots.
Granular Visibility of Work Processes Helps to Drive Efficient Workflow Automation and Use of AI
Keith Kirkpatrick, Research Director at The Futurum Group, covers ServiceNow’s planned acquisition of UltimateSuite and discusses how granular monitoring of user activities can lead to increased efficiency and productivity.
New Research from People Management Software Provider Lattice Shows a Disconnect Between C-Suite and Human Resources
Sherril Hanson, Senior Analyst at The Futurum Group, reviews recent research from people management software provider Lattice that points to a disconnect between HR teams and C-level executives.