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Category: Employee Experience

Alex Gaw

Companies Join Forces to Partner on CX Initiatives

Azadea Group and MoEngage; UserTesting and Quantum Metric; Wealthify and Talkdesk; Liferay and the US Post Office
Alex Gaw

From Consumers to Workers, New Research Reports Shed Light on a Range of CX Perceptions and Trends

Fresh Reports Reveal Insights from Qualtrics, Salesforce, Verint, HubSpot, and ACSI
Alex Gaw

US Workers 55 Years Old and Older Leave Their Jobs From Lack of Management Support

New Data Also Shows Managers Play Important Role in Employee Retention
Keith Kirkpatrick

Addressing Labor Shortages Through Better Employee Experience

Alex Gaw

Customer-Facing Workers in UK Are Burned Out

Overloaded Contact Center Employees Cite Heavier Workloads, but No Promotion or Pay Raise
Alex Gaw

Microsoft Introduces New Features in Teams and Viva to Help Frontline Workers

New Research from Microsoft Also Reveals Frontline-Related Insights
Keith Kirkpatrick

Beyond Tech: Training Employees to Deliver Better CX

Alex Gaw

EX Platform Provider WeSpire Unveils New Employee Carbon Management Solution

Fresh Approach Enables Companies to Measure and Reduce Employee Emissions
Alex Gaw

New Report Affirms Imperative Role of CXM Solutions for 2022

Agility and Speed Are Key Elements This Year, Says GetFeedback Study
Alex Gaw

WFHomie Secures $1.5 Million to Fund Company Expansion

Funding is from LOI Venture’s Ryan Holmes and Manny Padda
Sherril Hanson

Training, Safety, Communication, and Flexibility Are Major EX Issues Facing the Travel & Hospitality Industry

Sherril Hanson

Staffing Issues Continue in Travel and Hospitality

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