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Category: Customer Experience

CX Provider Focusing on Delivering Innovation Without Disruption
Keith Kirkpatrick, Research Director at The Futurum Group, covers the messaging and insights from Avaya’s industry analyst summit and discusses the challenges and opportunities the company will face in a competitive marketplace.
The Month of March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in Part 2 of a two-part article featuring partnerships formed from March 14 until the end of the month.
March Saw the Forging of Various Memorable CX Partnerships
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX wins in March, in this Part 1 of a two-part article featuring partnerships formed from the beginning of the month to March 13.
Zendesk Acquires Ultimate and Moneypenny Buys Sunshine Communication Services
Alex Gaw, Contributing Analyst at The Futurum Group, undertakes a review of CX M&A activity in March, focusing on two key events: the acquisition by Zendesk of Ultimate, and by the Moneypenny Group of Sunshine Communication Services.
Eric Hall, CMO Digital Experience Business at Adobe, shares his insights on the transformative role of AI in customer experience, discussing the challenges and solutions highlighted during the Adobe Summit.
Ryan Nichols, CPO at Salesforce, and Randy Hand, Head of Solution Architecture BDSI/SCV at AWS join Craig Durr to share their insights on transforming customer service through their partnership. This collaboration is setting new standards for customer experience across every channel.
Charles Giancarlo, Chairman and CEO at Pure Storage, shares enlightening perspectives on advancing AI innovation using flash technology and Pure's partnership with NVIDIA.
John Gordon and Faisal Masud, leading HP's Managed and Digital Services, join us to explore how transforming workforce practices and workforce dynamics can significantly elevate employee satisfaction and productivity, positioning companies for sustained growth.
Dave Shull, President at HP, joins the Six Five - On the Road, sharing his insights on HP’s Workforce Solutions' first year, revealing valuable lessons, customer-centric innovations, and the future of the modern workforce.
Kobi Elbaz, Senior Vice President and General Manager at HP, shares insights on the enhancements to the HP Amplify partner program and what partners can expect with the advent of AI technology. This conversation offers a glimpse into the future of channel partnerships in the AI era.
Commits to Driving Innovation Around CustomerAI and Embedding Segment CDP Across the Entire Twilio Platform
Keith Kirkpatrick, Research Director at The Futurum Group, covers Twilio’s announcement that it has committed to turning around its Segment business and discusses the reasons why the vendor had little choice but to double down on CDP.