Category: Customer Experience

On this episode of The Six Five – In The Booth, hosts Daniel Newman and Patrick Moorhead talk with Shaun McCarthy and Ricky Corker about Nokia's refreshed tech and corporate strategies, enterprise and new opportunities.
Topics Include Importance of Data, Retailer Search Capabilities, In-Store Shopping, and CX Sector Excellence in Saudi Arabia
Product Leverages Omnichannel Customer Insights for More Personalized Customer Journeys
In this episode of Making Markets, host Daniel Newman sits down with Mark Barrenechea, CEO and CTO of OpenText, to talk about the company's recent acquisition of Micro Focus and what it means for their customers, their strategy on information management and systems integrations, and his outlook on the current macroeconomic environment.
On this episode of the Futurum Tech Webcast – Interview Series, host Daniel Newman is joined by VP of Microsoft Supply Chain, Ray Smith, to discuss how Microsoft is helping their customers mitigate supply chain challenges.
Futurum principal analyst Shelly Kramer provides a recap and highlights of the Customer Success Festival recently held in Austin, TX, and explores why an obsessive focus on customer success is a key area of focus for organizations today, in particular for SaaS companies.
Quantitative Study to Assess CX Drivers and Barriers, Organizational Structure, Technology Strategy, and Key Success Metrics
Futurum analysts Daniel Newman and Michael Diamond review and discuss Twilio’s recent Q4 2022 earnings announcement and what it means for the organization moving forward.
Despite Macroeconomic Uncertainty and Inflation, a TELUS Survey Finds Many Executives Raising 2023 Digital CX Budgets up to 25%
Creating Empathy at Scale Using Technology Tools and Thoughtful Process Improvements
Futurum principal analyst Shelly Kramer covers T-Mobile’s continued domination of the competition in mobile 5G speed tests and network availability based on evaluations by Ookla and Opensignal.
Topics: Customer Engagement, CX Budgets, Good vs. Bad CX, Brand Switching, Manufacturing CX

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