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Category: Collaboration

New Partnership to Drive More Personalization, Less Friction, and Great Efficiency with Mobile Experiences
Keith Kirkpatrick, Research Director at The Futurum Group, covers the mobile enhancements announced by Salesforce and Apple, which are designed to improve field service workers and end-customer experiences.
The Six Five team discusses the AI Alliance Led by IBM and Meta.
Collaboration Will Add 30,000 EV Charging Ports for Business Fleets by 2030
Olivier Blanchard, Research Director at The Futurum Group, shares his insights on why Ford Pro and Xcel Energy’s 30x30 Initiative looks like one of the most promising industry partnerships to accelerate EV charging infrastructure growth.
The Integration of Patient Experience Data with Epic Health Information Will Support Improved Personalization
Sherril Hanson, Senior Analyst at The Futurum Group, provides insights into the new collaboration between Qualtrics and Epic, which promises to level up a more personalized patient experience.
On this episode of The Six Five, hosts Daniel Newman and Patrick Moorhead welcome Varun Bijlani, Global Managing Partner, Hybrid Cloud Services Consulting at IBM and Jeff Calusinski, Senior VP and CTO at USAA to discuss the value of a Hybrid-by-Design cloud strategy for modernization.
Partners Include Oodle Car Finance, Virgin Group, and NatWest
Alex Gaw, Contributing Analyst at The Futurum Group, examines initiatives from CX providers NICE, Workvivo, and IBM with their respective partners Oodle Car Finance, Virgin Group, and NatWest Bank.
On this episode of The Six Five, hosts Daniel Newman and Patrick Moorhead welcome IBM’s Roger Premo, and AWS’s Deepak Singh for a conversation on how the fast-growing partnership between the two companies has evolved, particularly around generative AI.
On this episode of The Six Five, hosts Daniel Newman and Patrick Moorhead welcome Nick Otto, Head of Global Strategic Partnerships at IBM and Justin Copie, Owner and CEO at Innovative Solutions to discuss IBM Security's new program for service providers.
Partners Include Amazon Web Services, Bayer, and DubiCars
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Salesforce, Veeva Systems, and MoEngage.
Kyndryl Signs on as Global Managed Service Provider for Mainframes
Steven Dickens and Dave Raffo of The Futurum Group dive into the new global managed services partnership between Kyndryl and AWS around mainframe modernization announced at AWS re:Invent.
Tech Giants Sign Multiyear Agreement to Boost Customer Adoption
The Futurum Group’s Steven Dickens and Dave Raffo look at the collaboration between AWS and Kyndryl that will produce an Innovation Factory to boost AI/ML customer adoption by modernizing systems in the AWS cloud.
The Futurum Group’s Steven Dickens is joined by Qlik’s Brendan Grady for a conversation on how Qlik’s partnership with AWS provides customers with end-to-end data integration and analytics solutions for AWS and empowers users at any skill level to modernize with AI.