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Category: Collaboration

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle
Alex Gaw

CX Wins for Freshworks, Amperity, Salesforce, Mitel, and mParticle

Partners Include Styli, Shiseido Americas, Nibav Home Lifts, Sourcewell, and Sweaty Betty
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Freshworks, Amperity, Salesforce, Mitel, and mParticle.
Nokia Brings Fiber Manufacturing to the US to Advance BEAD Vision
Ron Westfall

Nokia Brings Fiber Manufacturing to the US to Advance BEAD Vision

Nokia Partners With Sanmina Corporation To Manufacture Products in the US At the Sanmina Pleasant Prairie Facility in Kenosha County, Wisconsin
The Futurum Group’s Ron Westfall assesses why Nokia’s manufacturing partnership with Sanmina swiftly bolsters its channel presence and market credibility for US fiber builds financed by the BEAD program, especially toward meeting the society-wide national goal of bridging the digital divide across unserved and underserved communities.
Zoom Announces Developer Ecosystem Framework
Keith Kirkpatrick

Zoom Announces Developer Ecosystem Framework

Support for Integrations to Help Customers Run Best-in-Breed Applications With Zoom Functionality
Keith Kirkpatrick, Research Director at The Futurum Group covers Zoom’s newly announced Developer Ecosystem Framework, and discusses how it will be used to support current customer application preferences while also setting the table for future platform sales opportunities.
Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care
Clint Wheelock
Clint Wheelock

Amazon Introduces AWS HealthScribe to Enhance Patient Medical Care

Clint Wheelock, Chief Research Officer at The Futurum Group, examines AWS HealthScribe, a collaboration between Amazon and HealthScribe to improve clinical healthcare documentation and patient outcomes.
Qualcomm Runs the Table at Samsung Unpacked 2023
Daniel Newman

Qualcomm Runs the Table at Samsung Unpacked 2023

The Six Five team discusses Qualcomm at Samsung Unpacked 2023.
New CX Wins with Flytxt, Sprinklr, CleverTap, 8x8, and InMoment
Alex Gaw

New CX Wins with Flytxt, Sprinklr, CleverTap, 8×8, and InMoment

Partnerships Span the Globe to Include Mobicom, Pronovias, SpiceJet, Kubota Tractor Corporation, and Jack in the Box
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Flytxt, Sprinklr, CleverTap, 8x8, and InMoment—and how their tie-ups benefit partners including Mobicom, Pronovias, SpiceJet, Kubota Tractor Corporation, and Jack in the Box.
eGain and Talkdesk Partnership Elevates Agent and Customer Experience
Sherril Hanson

eGain and Talkdesk Partnership Elevates Agent and Customer Experience

Knowledge Automation and Enhanced Digital Capabilities Integrations Are Offered
Sherril Hanson, Senior Analyst at The Futurum Group, reviews the latest partnership announcement from eGain, an integration with Talkdesk that will offer knowledge and digital capabilities to support agent productivity and workflow and provide a better customer experience.
CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage
Alex Gaw

CX Wins for Redpoint Global, NICE, Genesys, Air India, and MoEngage

Tie-Ups Benefit Hawaiian Airlines, ABN AMRO, Admiral Insurance, and Homesmiths
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX providers and their partners. In this edition, he examines initiatives from CX firms Redpoint Global, NICE, Genesys, Air India, and MoEngage—and how their tie-ups benefit partners that include Hawaiian Airlines, ABN AMRO, Admiral Insurance, and Homesmiths.
Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky
mdiamond@futurumresearch.com

Qualcomm Works with Meta on On-Device AI: On-Device AI Without a Cloud in the Sky

The Futurum Group Industry Analyst, Michael Diamond looks at the Qualcomm and Meta partnership, in which the duo are working to optimize the execution of Meta’s Llama 2 language models directly on the device without relying on the sole use of cloud services.
Oracle MySQL Heatwave Lakehouse GA
Daniel Newman

Oracle MySQL Heatwave Lakehouse GA

The Six Five team discusses the Oracle announcement of the general availability of MySQL HeatWave Lakehouse.
Talking Oracle SAP IBM Microsoft Lenovo Broadcom
Daniel Newman

We are Live! Talking Oracle, SAP, IBM, Microsoft, Lenovo, Broadcom

On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss Oracle, SAP, IBM, Microsoft, Lenovo, and Broadcom.
Nasuni Bolsters Cyber Security, Integrates with Microsoft Sentinel
Dave Raffo

Nasuni Bolsters Cybersecurity, Integrates with Microsoft Sentinel

The Futurum Group Senior Analyst Dave Raffo looks at Nasuni’s cyber-resiliency features added to its Ransomware Protection service, and its integration with Microsoft Sentinel.
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