Category: Collaboration

September 12, 2023

Genesys and Salesforce Partnership Brings Together CCaaS and CRM

CX Cloud from Genesys and Salesforce Promises a More Unified and Optimal Customer and Employee Experience

Sherril Hanson, Senior Analyst at The Futurum Group, shares insights into the new partnership between Salesforce and Genesys that combines CCaaS and CRM.

AI, Cloud, Collaboration, Contact Center, CRM, Customer Experience, Employee Experience

September 12, 2023

Mitch Lewis

Research Note

SAP and BT Partner to Simplify Sustainability Reporting

The New Collaboration Looks to Enhance Scope 3 Reporting

Mitch Lewis, Research Analyst at The Futurum Group, shares his insights on challenges of Scope 3 emissions reporting and a recent partnership between SAP and BT that looks to simplify the process.

Collaboration, Environmental, Social, Governance, Sustainability, Markets, and Policy

September 11, 2023

tweiss@futurumresearch.com

Research Note

Honeywell’s Ionic Energy Storage Getting Built-in Battery Management

The Upcoming Ionic Battery Energy Storage System Will Include Battery Management Through a Partnership With Nuvation Energy

Todd R. Weiss, an analyst with The Futurum Group, shares his insights as Honeywell’s Ionic energy storage is getting built-in battery management through a partnership with Nuvation Energy. Ionic storage systems will be available by early 2024.

Collaboration, Collaboration Devices and Services, Industrial Devices, IT Infrastructure, Storage

September 11, 2023

Clint Wheelock

Research Note

Alphabet Wing and Walmart Partner for Dallas Drone Delivery

Walmart Will Reach 60,000 Homes With Alphabet Wing Drone Delivery

Clint Wheelock, Chief Research Officer at The Futurum Group, examines what the Alphabet Wing and Walmart partnership means for Walmart customers with the upcoming launch of drone delivery services from two stores in the Dallas-Fort Worth metroplex.

5G, Collaboration, Collaboration Devices and Services, Customer Experience, Emerging Technologies, IoT Devices

September 8, 2023

Daniel Newman and Olivier Blanchard

Research Note

Intel Foundry Services Links with Tower Semiconductor for Mutual Growth

The Futurum Group’s Daniel Newman and Olivier Blanchard break down the news surrounding Intel Foundry Services’ partnership with Tower Semiconductor, offering insight into how this move could impact semiconductor production.

Business Information, Collaboration, Collaboration Devices and Services, Regulations and Policy, Semiconductors and Components

September 7, 2023

Mark Beccue

Research Note

OpenAI ChatGPT Enterprise: A Tall Order

OpenAI Is a Worldwide Phenomenon, But Can It Become Enterprise Grade?

Mark Beccue, Research Director at The Futurum Group, examines OpenAI ChatGPT Enterprise and discusses how such an innovation will impact the market.

AI, AI and Data Analytics, Collaboration, Collaboration Devices and Services, Machine Learning

September 7, 2023

Craig Durr

Research Note

Verizon’s Decision to Sunset BlueJeans: A Strategic Shift

BlueJeans Retirement Reflects Changes in the Competitive Landscape of Unified Communications Offerings

Craig Durr, Research Director at The Futurum Group, explores the reasons behind Verizon's decision to discontinue BlueJeans, its implications on the UCaaS market, and what it means for Verizon's strategy focusing on mobile-first solutions.

Business Information, Collaboration, Collaboration Devices and Services, Unified Communications, Workplace Collaboration

September 7, 2023

Alex Gaw

Industry News

CX Wins for Veeva, Forrester, Avaya, InMoment, and MoEngage

Partners Include Biotech Firm, Road Ranger, Kura, La-Z-Boy, and Almosafer

Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of the latest customer wins for CX firms and their partners. In this edition, he examines initiatives from CX providers Veeva, Forrester, Avaya, InMoment, and MoEngage.

Collaboration, Collaboration Devices and Services, Customer Data Platform, Customer Experience

September 1, 2023

Mitch Lewis

Research Note

Blockchain + AI: A Surprising Sustainability Solution

Vechain and SingularityNET Combine Blockchain and AI Technologies to Address Sustainability

Mitch Lewis, Research Associate at The Futurum Group shares his insights on a recent collaboration between Vechain and SingularityNET that leverages blockchain and AI to tackle sustainability.

AI, AI and Data Analytics, Blockchain, Collaboration, Environmental, Social, Governance, Sustainability, Markets, and Policy

August 31, 2023

Olivier Blanchard

Research Note

HP Q3 2023 Earnings Show Accelerating Signs of Improvement

HP Earnings Point to Coming Rebound in PC Market Despite Market Headwinds

Olivier Blanchard, Research Director at The Futurum Group, shares his insights on HP Q3 2023 earnings, which suggest a rebound for PCs in 2024 despite persistent market headwinds.