In this new episode of the Futurum Tech Webcast, Interview Series, Futurum’s Shelly Kramer explores the cloudification of the contact center and why it’s the smart path forward with Jeff Nicholson (Pega), Brandon Knight (Telarus), and Jon Gilman (Clear Software). If you’re involved with — or thinking about — migrating on-prem contact center ops to the cloud in your organization, this will be one show you won’t want to miss.