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Category: AI

Alex Gaw

Exotel Acquires Chatbot Developer Cogno AI

The Deal Adds Conversational AI Capabilities to the Exotel Telephony Product Suite
Shelly Kramer

Thoughts on Future Proofing Organizations in a Post-Pandemic World with PROS Ulrich von Beck – Futurum Tech Webcast Interview Series

In this episode of the Futurum Tech Webcast – Interview Series, Futurum lead analyst Shelly Kramer is joined by PROS VP of sales/strategic consulting Ulrich von Beck for a conversation exploring where digital transformation is headed, and the role future proofing will play in organizations in our post-pandemic world.
Keith Kirkpatrick

Artificial Intelligence for CX Applications

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications
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Sue Marek

Telecom Providers See AI as the Secret Sauce for CX

AI Can Help Companies Detect Customer Upsell Potential, Which, in Turn, Can Help Justify the Technology Investment
Ron Westfall

Juniper Support Insights Assures Comprehensive AI-driven Junos Portfolio Vision and Message

Juniper extends AI-powered support to entire Junos portfolio to streamline operator efficiencies and augment end user experiences. Futurum’s Ron Westfall assesses why the Juniper Support Insight offering spotlights the capabilities of its AI assets and provides more cohesion across Juniper’s portfolio-wide marketing outreach including delivering the benefits of Experience-First Networking.
Alex Gaw

Retailers Deploy AI to Improve CX and Drive Revenue

Amazon’s Dominance, Supply Chain Disruptions, and Record Holiday Spending Are Projected
Sherril Hanson

Travel & Hospitality Sector Turns to Self-Service

IVR and AI Technologies to Increase Efficiencies and Smooth Out Frictions
Daniel Newman

Six Five INSIDER Chatting Innovation For AI Driven Analytics With Steve Miranda and TK Anand

Sherril Hanson

Alexa Smart Properties for Hospitality Launches in the UK

Fred McClimans

Google Cloud Next ‘21: More Mature, Transformational, and Sustainable

The Google Cloud Next ’21 event was an opportunity for Google Cloud CEO Thomas Kurian and Alphabet CEO Sundar Pichai to present the future direction of Google Cloud. Futurum Research analyst Fred McClimans breaks down the key announcements and explains how their focus on customer transformation and sustainability is a sign of Google Cloud’s growing maturity.
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Sue Marek

Verizon Offers Enterprises AI Tools to Streamline CX

COVID-19 Is Prompting Business Customers and State Agencies to Accelerate Use of AI-Based Tools
Daniel Newman

Cambridge Quantum Releases World’s First Quantum Natural Language Processing Toolkit and Library

Futurum Research’s principal analyst Daniel Newman covers Cambridge Quantum’s release of the first Quantum Natural Language Processing toolkit and library. The toolkit, called lambeq, is the world’s first software toolkit for QNLP that can convert sentences into a quantum circuit, which will open the doors for QNLP developers for unlimited possibilities.
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